Banquet Waithelp Captain
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, Honolulu
POSITION SUMMARY
Serve food courses and alcoholic beverages to guests. Answer
questions on menu selections. Communicate with the kitchen regarding menu
questions, the length of wait, recook orders, and product availability. Follow
cycle time guidelines for all meals. Maintain cleanliness of work areas
throughout the day. Communicate additional meal requirements, allergies, dietary
needs, and special requests to the kitchen.
Inspect the cleanliness and presentation all china, glass, and silver prior
to use. Monitor and maintain the cleanliness of assigned tables including
ensuring courses are cleared and tables are properly crumbed. Communicate
with guests and other employees and ensure staff is working together as a team
to ensure optimum service.
Assist management in hiring, training,
scheduling, evaluating, counseling, disciplining, and motivating and coaching
employees; and serve as a role model. Follow all company and safety and security
policies and procedures; report accidents, injuries, and unsafe work conditions
to manager; and complete safety training and certifications. Ensure uniform
and personal appearance are clean and professional, maintain confidentiality
of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate
and address guests’ service needs, assist individuals with disabilities,
and thank guests with genuine appreciation. Speak with others using clear
and professional language. Support team to reach common goals. Ensure adherence
to quality expectations and standards. Read and visually verify information in
a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 25 pounds without assistance and objects weighing in excess of 50 pounds
with assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move over sloping,
uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling,
and stooping.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D.
equivalent.
Related Work Experience: At least 2 years of related work
experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
This position offers health care benefits, retirement benefits,
earned paid time off and/or sick leave, life insurance, disability coverage,
and other life and work wellness benefits. Benefits may be subject to generally
applicable eligibility, waiting period, contribution, and other requirements
and conditions.
At Westin, we are committed to empowering guests
to regain control and enhance their well-being when they need it most while
traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand
in hospitality, we need passionate and engaged associates to bring the brand’s
unique programming to life. We want our associates to embrace their own
well-being practices both on and off property. You are the ideal Westin
candidate if you are passionate; you are active and take pride in how
you maintain your well-being; you are optimistic; you are adventurous. Be
where you can do your best work, begin your purpose, belong to
an amazing globalteam, and become the best version of you.
