Banqueting Manager - Protea Hotel Fire & Ice! by Marriott® Johannesburg Melrose Arch

JOB SUMMARY

Directs
and motivates team while personally assisting in providing high quality service
based on requirements and standards. Monitors and controls financial
and administrative responsibilities including asset protection. Provides clear
and concise communications to everyone having ownership in the success of
the event. Identifies training opportunities and plans a strategy to accomplish
goals.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs
for the department, (e.g., china, glass, silver, buffet presentations,
props).

• Applies knowledge of all laws, as they relate to an event.

• Understands the impact of Banquet operations on the overall success of
an event and manages activities to maximize customer satisfaction.

•
Adheres to and reinforces all standards, policies, and procedures.

•
Maintains established sanitation levels.

• Manages departmental
inventories and maintains equipment.

• Uses banquet beverage records
to control liquor costs and manage the banquet beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards, while
maximizing profits.

• Assists team in developing lasting relationships
with groups to retain business and increase growth.

Participating
in and Leading Banquet Teams

• Sets goals and delegates tasks
to improve departmental performance.

• Conducts monthly department
meetings with the Banquet team.

• Applies and continually broadens
knowledge of food and wine pairings and cutting edge cuisine with emphasis
on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

•
Sets a positive example for guest relations.

• Interacts with guests
to obtain feedback on product quality and service levels.

• Responds
to and handles guest problems and complaints.

• Empowers employees
to provide excellent customer service.

• Ensures employees understand
expectations and parameters.

• Strives to improve service
performance.

• Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement.

• Reviews comment cards
and guest satisfaction results with employees.

Conducting Human
Resources Activities

• Communicates and executes departmental
and property emergency procedures and ensures staff are trained in safety
procedures.

• Observes service behaviors of employees and provides
feedback to individuals.

• Monitors progress and leads discussion
with staff each period.

• Participates in the development
and implementation of corrective action plans.

• Reviews quarterly
Meeting Planner Survey results and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

• Attends
and participates in all pertinent meetings.

MANAGEMENT
COMPETENCIES

Leadership

• Professional Demeanor - Exhibiting behavioral styles that convey confidence
  and command respect from others; making a good first impression and representing
  the company in alignment with its values.
• Problem Solving and Decision
  Making - Identifying and understanding issues, problems, and opportunities;
  obtaining and comparing information from different sources to draw conclusions,
  develop and evaluate alternatives and solutions, solve problems, and choose
  a course of action.
• Adaptability - Maintaining performance level under
  pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Driving for Results -
  Setting high standards of performance for self and/or others; assuming
  responsibility for work objectives; initiating, focusing, and monitoring
  the efforts of self and/or others toward the accomplishment goals; proactively
  taking action and going beyond what is required
• Building
  and Contributing to Teams - Leading and participating as a member of a team
  to move toward the completion of common goals while fostering cohesion
  and collaboration among team members.

Building
Relationships

• Coworker Relationships - Interacting
  with others in a way that builds openness, trust, and confidence in the pursuit
  of organizational goals and lasting relationships.
• Customer
  Relationships - Developing and sustaining relationships based on
  an understanding of customer needs and actions consistent with company
  values.
• Fostering Inclusion - Supporting employees with diverse styles,
  abilities, motivations, and/or cultural perspectives; leveraging personal
  differences to achieve objectives; and promoting a work environment where all
  employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Providing guidance and feedback to help individuals
  develop and strengthen skills and abilities needed to accomplish work
  objectives.

Learning and Applying Professional
Expertise

• Technical Acumen - Understanding and utilizing
  professional skills and knowledge in a specific functional area to conduct
  and manage everyday business operations and generate innovative solutions
  to approach function-specific work challenges
  • Event Planning -
    The ability to connect with customers, detail events, upsell products
    and services, manage multiple customers at a given time, be detailed orientated,
    understand and have a working knowledge of catering and event management
    systems.
  • Banquets - Have a working knowledge of service standards,
    procedures and techniques for executing banquet event orders to include banquet
    /meeting room set up and strike, banquet design, and banquet beverage set-up
    and controls.
  • Event Services - Have a working knowledge of standards
    and procedures for proper meeting room and table set-ups, various meeting room
    and table configurations and the set-up of staging and dance flooring.
  
  
• Basic Competencies - Fundamental competencies required
  for accomplishing basic work activities.
  • Basic Computer Skills - Using
    basic computer hardware and software (e.g., personal computers, word processing
    software, Internet browsers, etc.).
  • Mathematical Reasoning -
    The ability to add, subtract, multiply, or divide quickly, correctly, and in
    a way that allows one to solve work-related issues.
  • Oral Comprehension
    - The ability to listen to and understand information and ideas presented
    through spoken words and sentences.
  • Reading Comprehension -
    Understanding written sentences and paragraphs in work related documents.
  
  
  • Writing - Communicating effectively in writing as appropriate for the needs
    of the audience.