Banquets Assistant Manager - Hotel Arts Barcelona

JOB SUMMARY

Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent, high quality service. Communicates
performance expectations and trains staff in processes. Responsible for managing
financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

•
High school diploma or GED; 2 years experience in the event management, food
and beverage, or related professional area.

CORE WORK
ACTIVITIES

Supporting Management of Department
Operations and Inventories

• Manages departmental inventories
and assets including par levels and maintenance of equipment.

• Conducts
monthly department meetings with the Banquet captains and employees.

•
Maintains attendance log for banquet employees.

• Maintains and enforces
established sanitation levels.

• Adheres to and reinforces all standards,
policies, and procedures (SOPs, LSOPs, etc.).

• Ensures employee
awareness of the event phase portion of the Meeting Planner Survey and Guest
Satisfaction Scores.

• Orders supplies for the department (e.g., china,
glass, silver, buffet presentations, props, and other service equipment
needs).

• Uses banquet beverage “Use” records to guide banquet beverage
supervisor in controlling liquor costs, managing the banquet beverage perpetual
inventory and requisitioning liquor.

• Understands the impact Banquet
operations has on the overall success of an event and manages activities
to maximize customer satisfaction.

• Schedules banquet service staff
to forecast and service standards, while maximizing profits.

Participating in and Leading Banquet Teams

• Attends
and participates in all pertinent meetings.

• Leads shifts and actively
participates in the servicing of events.

• Applies and continually
broadens knowledge of food and wine pairings and cutting edge cuisine,
and overall event presentation.

Providing and Ensuring
Exceptional Customer Service

• Sets a positive example for guest
relations.

• Interacts with guests to obtain feedback on product quality
and service levels.

• Responds to and handles guest problems
and complaints.

• Empowers employees to provide excellent customer
service.

• Strives to improve service performance.

• Emphasizes
guest satisfaction during all departmental meetings and focuses on continuous
improvement.

• Reviews quarterly Meeting Planner Survey and participates
in the development and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

•
Interviews and hires Banquet captains and employees with appropriate skills.

• Supports a departmental orientation program for employees to receive
the appropriate new hire training to successfully perform their job.

•
Ensures employees understand expectations and parameters.

• Observes
service behaviors of employees and provides feedback to individuals.

•
Reviews comment cards and guest satisfaction results with employees.

•
Participates in the development and implementation of corrective action
plans.

• Communicates and executes departmental and property emergency
procedures and ensures staff are trained in safety procedures.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.