Banquets Manager

JOB SUMMARY

Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in
the success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.

CANDIDATE PROFILE

Education and Experience

· University degree
in Hospitality and/or Tourism.

· Knowledge of events, food and beverage
operations, and related areas.

· Minimum of one year of experience
in managerial positions.

· Advanced level of English proficiency.

· Availability and flexibility to work various schedules.

· Strong
leadership skills and ability to work effectively as part of a team.

CORE WORK ACTIVITIES

Managing
Banquet Operations

• Projects supply needs for the department,
(e.g., china, glass, silver, buffet presentations, props).

• Applies
knowledge of all laws, as they relate to an event.

• Understands
the impact of Banquet operations on the overall success of an event and manages
activities to maximize customer satisfaction.

• Adheres to and reinforces
all standards, policies, and procedures.

• Maintains established
sanitation levels.

• Manages departmental inventories and maintains
equipment.

• Uses banquet beverage records to control liquor costs
and manage the banquet beverage perpetual inventory.

• Schedules banquet
service staff to forecast and service standards, while maximizing profits.

• Assists team in developing lasting relationships with groups to retain
business and increase growth.

Participating in
and Leading Banquet Teams

• Sets goals and delegates tasks
to improve departmental performance.

• Conducts monthly department
meetings with the Banquet team.

• Applies and continually broadens
knowledge of food and wine pairings and cutting edge cuisine with emphasis
on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests
to obtain feedback on product quality and service levels.

• Responds
to and handles guest problems and complaints.

• Empowers employees
to provide excellent customer service.

• Ensures employees understand
expectations and parameters.

• Strives to improve service
performance.

• Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement.

• Reviews comment cards
and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates
and executes departmental and property emergency procedures and ensures staff
are trained in safety procedures.

• Observes service behaviors
of employees and provides feedback to individuals.

• Monitors progress
and leads discussion with staff each period.

• Participates in
the development and implementation of corrective action plans.

• Reviews
quarterly Meeting Planner Survey results and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

• Attends
and participates in all pertinent meetings.