Banquets Manager

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and monitors
compliance with all F&B policies, standards, and procedures. Manages
day-to-day operations verifying that the quality, standards and meeting
the expectations of the customers on a daily basis. Maintains the operating
budget, and verifies that standards and legal obligations are followed. Develops
specific goals and plans to prioritize, organize, and accomplish work..

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 4 years experience
in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management,
Hotel and Restaurant Management, Hospitality, Business Administration,
or related major; 2 years experience in the food and beverage, culinary,
or related professional area.

CORE WORK
ACTIVITIES

Managing Day-to-Day
Operations

• Assists in the ordering of Food and Beverage
(F&B) supplies, cleaning supplies and uniforms.

• Supervises daily
F&B shift operation and monitors compliance with all F&B policies,
standards and procedures.

• Supports and supervises an effective monthly
self inspection program.

• Operates all department equipment as necessary
and reports malfunction.

• Supervises staffing levels to verify
that guest service, operational needs, and financial objective are met.

•
Encourages and builds mutual trust, respect, and cooperation among team
members.

• Understands employee positions well enough to perform duties
in employees' absence.

• Develops specific goals and plans to prioritize,
organize, and accomplish work.

• Monitors and maintains the productivity
level of employees.

• Verifies that all team members/supervisors
understand the brand specific philosophy.

• Maintains the operating
budget, and verifies that standards and legal obligations are followed.

•
Assists supervisors in understanding team members ever changing needs
and expectations, and how to exceed them.

• Celebrates and fosters
decisions that result in successes as well as failures.

• Communicates
areas that need attention to staff and follows up to verify understanding.

• Coordinates cleaning program in all F&B areas (e.g., General clean),
identifying trends and making recommendation for improvements.

•
Establishes and maintains open, collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation,
empowerment, teamwork and passion for providing service.

• Follows
property specific second effort and recovery plan.

• Stays readily
available/ approachable for all team members.

• Demonstrates knowledge
of the brand specific service culture.

Providing
Exceptional Customer Service

• Provides services that are above
and beyond for customer satisfaction and retention.

• Improves service
by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.

• Serves as
a role model to demonstrate appropriate behaviors.

• Manages day-to-day
operations, monitors quality, and standards and meets the expectations of
the customers on a daily basis.

• Takes proactive approaches when dealing
with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews
comment cards and guest satisfaction result with employees.

• Responds
in a timely manner to customer service department request.

Additional Responsibilities

• Provides information
to supervisors and co-workers by telephone, in written form, e-mail, or
in person.

• Provides guidance and direction to subordinates, including
setting performance standards and monitoring performance.

• Analyzes
information and evaluates results to choose the best solution and solve
problems.

• Performs hourly job function if necessary.

• Extends
professionalism and courtesy to team members at all times.

• Comprehends
budgets, operating statements and payroll progress report.

• Performs
other duties, as assigned, to meet business needs.