Banquets Manager- JW Marriott Bengaluru Prestige Golfshire Resort & Spa

JOB SUMMARY

Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in
the success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma
or GED; 2 years experience in the event management, food and beverage,
or related professional area.

CORE WORK
ACTIVITIES

Managing Banquet
Operations

• Projects supply needs for the department, (e.g.,
china, glass, silver, buffet presentations, props).

• Applies knowledge
of all laws, as they relate to an event.

• Understands the impact
of Banquet operations on the overall success of an event and manages activities
to maximize customer satisfaction.

• Adheres to and reinforces all
standards, policies, and procedures.

• Maintains established sanitation
levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage
the banquet beverage perpetual inventory.

• Schedules banquet service
staff to forecast and service standards, while maximizing profits.

•
Assists team in developing lasting relationships with groups to retain business
and increase growth.

Participating in and Leading
Banquet Teams

• Sets goals and delegates tasks to improve
departmental performance.

• Conducts monthly department meetings with
the Banquet team.

• Applies and continually broadens knowledge of food
and wine pairings and cutting edge cuisine with emphasis on current event
trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts
and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

•
Sets a positive example for guest relations.

• Interacts with guests
to obtain feedback on product quality and service levels.

• Responds
to and handles guest problems and complaints.

• Empowers employees
to provide excellent customer service.

• Ensures employees understand
expectations and parameters.

• Strives to improve service
performance.

• Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement.

• Reviews comment cards
and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates
and executes departmental and property emergency procedures and ensures staff
are trained in safety procedures.

• Observes service behaviors
of employees and provides feedback to individuals.

• Monitors progress
and leads discussion with staff each period.

• Participates in
the development and implementation of corrective action plans.

• Reviews
quarterly Meeting Planner Survey results and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

• Attends
and participates in all pertinent meetings.

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.