Bar Manager（バー・マネージャー）

JOB SUMMARY

Responsible for bar/lounge daily shift operations and supervision of staff.
Position assists with promoting the lounge, menu planning, maintains standards,
assists servers on the floor during peak periods and manages property liquor
inventories and controls. Strives to ensure guest and employee satisfaction
while maintaining the operating budget. Accountable for enforcing all legal
obligations professionally and consistently. Determines training needed
to accomplish goals, then implements plan.

Strengthens the food and beverage/culinary team by assisting in other outlets
when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma
or GED; 4 years experience in the food and beverage, culinary, or related
professional area.

OR

• 2-year degree from an accredited
university in Food Service Management, Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 2 years experience
in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing
Bar/Lounge Operations

• Implements agreed upon beverage policy
and procedures throughout the property.

• Manages in compliance with all
local, state and Federal beverage and liquor laws.

• Understands beverage
control including days on hand, perpetual inventory, bar pars, portion control,
costs controls, beverage potentials, mix of sales analysis for beverage, issue
& returns, food standards, and period end inventory.

• Monitors
adherence to all liquor control policies and procedures.

• Attends pre-
and post-convention meetings as needed to understand group needs

•
Comprehends budgets, operating statements and payroll progress reports as needed
to assist in the financial management of department.

• Participates
in the management of department's controllable expenses to achieve or exceed
budgeted goals.

• Manages to achieve or exceed budgeted goals.

•
Ensures compliance with all Bar/Lounge policies, standards and procedures.

• Maintains food handling and sanitation standards.

• Manages
inventories according to budget and business levels.

• Assists
with developing menus and promotions as necessary.

Leading Bar/Lounge Team

• Trains staff on liquor
control policies and procedures.

• Supervises staffing levels to ensure
that guest service, operational needs and financial objectives are met.

•
Ensures employees understand expectations and parameters.

• Communicates
critical information to the Bar/Lounge staff regarding each event.

Ensuring Exceptional Customer Service

• Provides
excellent customer service.

• Interacts with guests to obtain feedback
on product quality and service levels.

• Responds effectively to guest
problems and complaints.

• Empowers employees to provide excellent
customer service.

• Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement.

• Provides feedback
to individuals in an effort to improve service performance.

• Reviews
comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

• Supports
a departmental orientation program for employees to receive the appropriate new
hire training to successfully perform their job.

• Participates in
the development and implementation of corrective action plans.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next.

It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality. As part of our team, you will learn and exemplify
the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.