POSITION SUMMARY
Prepare drink orders for guests according to specified recipes using
measuring systems. Issue, open, and serve wine/champagne bottles. Set up
and maintain cleanliness and condition of bar, bar unit, tables, and other
tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper
supplies.
Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled
wares from bar top and tables and place in designated area. Anticipate
and communicate replenishment needs. Process all payment methods.
Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines,
coolers, cabinets, and storage areas. Complete closing duties.
Follow all company and safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; and complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional, maintain confidentiality of proprietary information,
and protect company assets. Welcome and acknowledge all guests according
to company standards, anticipate and address guests’ service needs, and thank
guests with genuine appreciation.
Speak with others using clear and professional language. Develop and maintain
positive working relationships with others, support team to reach common goals,
and listen and respond appropriately to the concerns of other employees. Ensure
adherence to quality expectations and standards. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 25 pounds without assistance.
Reach overhead and below the knees, including bending, twisting, pulling,
and stooping.
Stand, sit, or walk for an extended period of time. Perform other reasonable job
duties as requested by Supervisors.
Safety
and Security
- Report work related accidents, or other
injuries immediately upon occurrence to manager/supervisor. - Follow
company and department safety and security policies and procedures to ensure
a clean, safe, and secure environment. - Use proper equipment, wear
appropriate personal protective clothing (PPE), and employ correct lifting
procedures, as necessary, to avoid injury. - Identify and correct unsafe
work procedures or conditions and/or report them to management
and security/safety personnel. - Follow policies and procedures for
the safe operation and storage of tools, equipment, and machines.
- Maintain awareness of undesirable persons on property premises.
- Follow property specific procedures for handling emergency situations (e.g.,
evacuations, medical emergencies, natural disasters).
Policies and Procedures
- Protect the privacy
and security of guests and coworkers. - Follow company and department
policies and procedures. - Ensure uniform, nametags, and personal
appearance are clean, hygienic, professional and in compliance with company
policies and procedures. - Protect company tools, equipment, machines,
or other assets in accordance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Welcome and acknowledge each
and every guest with a smile, eye contact, and a friendly verbal greeting, using
the guest's name when possible. - Actively listen and respond positively
to guest questions, concerns, and requests using brand or property specific
process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight,
and build trust. - Address guests' service needs in a professional,
positive, and timely manner. - Anticipate guests' service needs,
including asking questions of guests to better understand their needs
and watching/listening to guest preferences and acting on them whenever
possible. - Thank guests with genuine appreciation and provide a fond
farewell. - Provide assistance to individuals with disabilities,
including assisting visually, hearing, or physically-impaired individuals within
guidelines (e.g., escorting them when requested, using words to explain actions,
writing directions on paper, moving objects out of the way, or offering access
to Braille or TDD phones). - Assist other employees to ensure proper
coverage and prompt guest service. - Engage guests in conversation
regarding their stay, property services, and area attractions/offerings.
Communication
- Speak to guests
and co-workers using clear, appropriate and professional language.
Working with Others
- Support all co-workers
and treat them with dignity and respect. - Develop and maintain positive
and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork
and achieve common goals.
Quality Assurance/Quality
Improvement
- Comply with quality assurance expectations
and standards.
Physical Tasks
- Stand,
sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal
to 25 pounds without assistance. - Reach overhead and below the knees,
including bending, twisting, pulling, and stooping.
General Food and Beverage Services
- Follow
appropriate procedures for serving alcohol (e.g., TIPs (Training
for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
- Maintain cleanliness of work areas throughout the day, practicing
clean-as-you-go procedures. - Assist your and other departments when
needed to ensure optimum service to guests. - Report any employee, guest,
and/or vendor incidents and accidents to management and Loss Prevention at
the time of the incident and/or accident.
Assists
Management
- Communicate with guests, other employees,
or departments to ensure guest needs are met.
Greeting
and Seating
- Thank every guest upon departure, invite
them to return, and wish them a fond farewell.
Closing
- Secure liquors, beers, wines, coolers,
cabinets, and storage areas. - Complete closing duties, including storing
all reusable goods, breaking down goods, cleaning all equipment and areas,
returning equipment to proper locations, locking refrigerators, restocking
items, turning off lights, locking doors, and completing daily cleaning
checklist.
Cash/Bank Handling
- Count
bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank. - Follow property
control audit standards and cash handling procedures (e.g., blind drops).
- Transport bank to/from assigned workstation, following security
procedures. - Obtain assigned bank and ensure accuracy of contracted
monies, obtaining change required for expected business level, and keeping bank
secure at all times. - Process all payment methods in accordance
with Accounting procedures and policies.
Wine/Sommelier
- Issue, open, and serve
wine/champagne bottles, ensuring guest satisfaction.
Bartending
- Follow all state and local laws
for serving alcohol responsibly (e.g., last call times). - Prepare drink
orders for guests according to specified recipes using measuring systems.
- Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks,
soda guns, drain, etc.), tables, and other tools, following all set-up
guidelines. - Prepare fresh garnishes for drinks.
- Document
and communicate any incidents/accidents immediately to management and Loss
Prevention during shift or event. - Stock ice, glassware, and paper
supplies. - Requisition all necessary supplies, specifically
bottle-for-bottle liquor restock, transporting supplies from storeroom to bar
set-up area as required. - Remove soiled wares from bar top and tables
and place in designated area. - Anticipate and communicate replenishment
needs promptly, ensuring no shortages throughout scheduled function time,
and ensuring proper authorization for additional payments as required prior
to replenishing.
