Bell Captain
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Jordan, Aqaba
POSITION SUMMARY
Greet guests and inform them of property amenities, services, and hours
of operation, and local areas of interest and activities. Open doors and assist
guests/visitors entering and leaving property. Assist with luggage storage
and retrieval. Transport guest luggage to and from guest rooms and/or designated
bell area. Assist guests/visitors in and out of vehicles, including assisting
guests with loading/unloading luggage.
Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle
bus, limousine/sedan service) for guests/visitors, and record advance
transportation request as needed. Dispatch bell staff or valet staff as needed.
Communicate parking procedures to guests/visitors. Follow up with guests
to ensure their requests or problems have been met to their satisfaction.
Serve as a departmental role model, and assist management in hiring,
training, scheduling, evaluating, counseling, disciplining, motivating
and coaching employees.
Develop and maintain positive working relationships with others. Follow all
company policies and procedures; and report accidents, injuries, and unsafe work
conditions to manager. Maintain awareness of undesirable persons on property
premises. Ensure uniform and personal appearance are clean and professional
and maintain confidentiality of proprietary information. Welcome and acknowledge
all guests, anticipate and address guests’ service needs, assist individuals
with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones
using appropriate etiquette. Comply with quality assurance expectations
and standards. Read and visually verify information in a variety of formats
(e.g., small print). Move at a speed required to respond to work situations
(e.g., run, walk, jog). Stand, sit, or walk for an extended period of time
or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 50 pounds without assistance and objects weighing in excess of 75 pounds
with assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move over sloping,
uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling,
and stooping. Perform other reasonable job duties as requested
by Supervisors.
PREFERRED QUALIFICATIONS
Education: High
School diploma or G.E.D. equivalent.
Related Work Experience: At least 1
year of related work experience.
Supervisory Experience: Less than 1 year
supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to
being an equal opportunity employer, welcoming all and providing access
to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable law.
At
Westin, we are committed to empowering guests to regain control and enhance
their well-being when they need it most while traveling, ensuring they can
be the best version of themselves. To achieve the brand mission of becoming
the preeminent wellness brand in hospitality, we need passionate and engaged
associates to bring the brand’s unique programming to life. We want our
associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active
and take pride in how you maintain your well-being; you are optimistic; you
are adventurous. Be where you can do your best work, begin your
purpose, belong to an amazing globalteam, and become the best
version of you.
