POSITION SUMMARY
Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities, services,
and hours of operation, and local areas of interest and activities. Identify
and explain room features to guests (e.g., use of room key, mini-bar, ice
and vending areas, in-room safe, valet laundry services). Transport guest
luggage to and from guest rooms and/or designated bell area.
Assist with luggage storage and retrieval. Assist guests/visitors in and out
of vehicles, including assisting guests with loading/unloading luggage. Supply
guests with directions. Arrange transportation (e.g., taxicab, shuttle bus,
limousine/sedan service) for guests/visitors, and record advance transportation
request as needed. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents,
injuries, and unsafe work conditions to manager.
Maintain awareness of undesirable persons on property premises. Ensure uniform
and personal appearance are clean and professional and maintain confidentiality
of proprietary information. Welcome and acknowledge all guests, anticipate
and address guests’ service needs, assist individuals with disabilities,
and thank guests with genuine appreciation. Speak with others using clear
and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats (e.g., small print). Move at a speed
required to respond to work situations (e.g., run, walk, jog). Stand, sit,
or walk for an extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to 50 pounds
without assistance and objects weighing in excess of 75 pounds with assistance.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs
and/or service ramps. Reach overhead and below the knees, including bending,
twisting, pulling, and stooping. Perform other reasonable job duties
as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work
Experience: No related work experience.
Supervisory Experience:
No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated
to being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable law. Marriott
International considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local law.
Combining timeless glamour with a vanguard spirit, St. Regis
Hotels & Resorts is committed to delivering exquisite experiences at more
than 50 luxury hotels and resorts in the best addresses around the world.
Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor
IV at the dawn of the twentieth century, the brand has remained committed to
an uncompromising level of bespoke and anticipatory service for all of its
guests, delivered flawlessly by a team of gracious hosts that combine classic
sophistication and modern sensibility, as well as our signature Butler Service.
We invite you to explore careers at St. Regis. In joining St. Regis, you join
a portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing
global team, and become the best version of you.