POSITION SUMMARY
- Greet and escort guests to rooms.
- Open doors and assist
guests/visitors entering and leaving property. Inform guests of property
amenities, services, and hours of operation, and local areas of interest
and activities. - Identify and explain room features to guests (e.g.,
use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry
services). - Transport guest luggage to and from guest rooms and/or
designated bell area. - Assist with luggage storage and retrieval.
Assist guests/visitors in and out of vehicles, including assisting guests
with loading/unloading luggage. - Supply guests with directions.
- Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan
service) for guests/visitors, and record advance transportation request
as needed. - Communicate parking procedures to guests/visitors.
- Follow all company policies and procedures, and report accidents, injuries,
and unsafe work conditions to manager. - Maintain awareness
of undesirable persons on property premises. - Ensure uniform
and personal appearance are clean and professional and maintain confidentiality
of proprietary information. - Welcome and acknowledge all guests,
anticipate and address guests’ service needs, assist individuals
with disabilities, and thank guests with genuine appreciation. - Speak
with others using clear and professional language and answer telephones using
appropriate etiquette. - Develop and maintain positive working
relationships with others. - Comply with quality assurance expectations
and standards. - Read and visually verify information in a variety
of formats (e.g., small print). Move at a speed required to respond to work
situations (e.g., run, walk, jog). - Stand, sit, or walk for an extended
period of time or for an entire work shift. - Move, lift, carry, push,
pull, and place objects weighing less than or equal to 50 pounds without
assistance and objects weighing in excess of 75 pounds with assistance.
- Move over sloping, uneven, or slippery surfaces as well as up and down
stairs and/or service ramps. - Reach overhead and below the knees,
including bending, twisting, pulling, and stooping. - Perform other
reasonable job duties as requested by Supervisors.
PREFERRED
QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory
Experience: No supervisory experience.
License or Certification:
None
At Marriott International, we are dedicated to being
an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of “Wonderful Hospitality. Always.”
by delivering thoughtful, heartfelt, forward-thinking service that upholds
and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers.
JW creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
