POSITION SUMMARY
Greet guests and inform them of property amenities, services,
and hours of operation, and local areas of interest and activities. Open doors
and assist guests/visitors entering and leaving property. Assist with luggage
storage and retrieval. Transport guest luggage to and from guest rooms and/or
designated bell area. Assist guests/visitors in and out of vehicles, including
assisting guests with loading/unloading luggage.
Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle
bus, limousine/sedan service) for guests/visitors, and record advance
transportation request as needed. Dispatch bell staff or valet staff as needed.
Communicate parking procedures to guests/visitors. Follow up with guests
to ensure their requests or problems have been met to their
satisfaction.
Serve as a departmental role model,
and assist management in hiring, training, scheduling, evaluating, counseling,
disciplining, motivating and coaching employees.
Develop and maintain positive working relationships with others. Follow all
company policies and procedures; and report accidents, injuries, and unsafe work
conditions to manager. Maintain awareness of undesirable persons on property
premises. Ensure uniform and personal appearance are clean and professional
and maintain confidentiality of proprietary information. Welcome and acknowledge
all guests, anticipate and address guests’ service needs, assist individuals
with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones
using appropriate etiquette. Comply with quality assurance expectations
and standards. Read and visually verify information in a variety of formats
(e.g., small print). Move at a speed required to respond to work situations
(e.g., run, walk, jog). Stand, sit, or walk for an extended period of time
or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 50 pounds without assistance and objects weighing in excess of 75 pounds
with assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move over sloping,
uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling,
and stooping. Perform other reasonable job duties as requested
by Supervisors.
CRITICAL TASKS
Safety
and Security
- Follow company and department safety and security
policies and procedures to ensure a clean, safe, and secure environment.
- Use proper equipment, wear appropriate personal protective clothing (PPE),
and employ correct lifting procedures, as necessary, to avoid injury.
- Maintain awareness of suspicious persons on property premises.
- Report work related accidents, or other injuries immediately upon occurrence
to manager/supervisor.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain
confidentiality of proprietary materials and information. - Ensure
uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures. - Follow company
and department policies and procedures. - Protect company tools,
equipment, machines, or other assets in accordance with company policies
and procedures. - Perform other reasonable job duties as requested
by Supervisors.
Guest Relations
- Address guests'
service needs in a professional, positive, and timely manner. - Assist
other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests
to better understand their needs and watching/listening to guest preferences
and acting on them whenever possible. - Engage guests in conversation
regarding their stay, property services, and area attractions/offerings.
- Actively listen and respond positively to guest questions, concerns,
and requests using brand or property specific process (e.g., LEARN, PLEASED,
Guest Response, LEAP) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Provide assistance to individuals with disabilities, including assisting
visually, hearing, or physically-impaired individuals within guidelines (e.g.,
escorting them when requested, using words to explain actions, writing
directions on paper, moving objects out of the way, or offering access
to Braille or TDD phones). - Welcome and acknowledge each and every guest
with a smile, eye contact, and a friendly verbal greeting, using the guest's
name when possible.
Communication
- Talk with
and listen to other employees to effectively exchange information.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Speak to guests and co-workers using clear, appropriate and professional
language. - Discuss work topics, activities, or problems with coworkers,
supervisors, or managers discreetly and quietly, avoiding public areas of
the property.
Assists Management
- Serve as
a departmental role model or mentor by working alongside employees to perform
technical or functional job duties. - Encourage and motivate employees
to perform their best, take responsibility for tasks and assignments, make
decisions and provide input on possible improvements.
Working
with Others
- Develop and maintain positive and productive working
relationships with other employees and departments. - Partner with
and assist others to promote an environment of teamwork and achieve common
goals. - Support all co-workers and treat them with dignity
and respect. - Handle sensitive issues with employees and/or guests
with tact, respect, diplomacy, and confidentiality. - Actively listen
to and consider the concerns of other employees, responding appropriately
and effectively.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Read and visually verify information in a variety
of formats (e.g., small print). - Move at a speed required to respond
to work situations (e.g., run, walk, jog). - Stand, sit, or walk for
an extended period of time or for an entire work shift. - Move, lift,
carry, push, pull, and place objects weighing less than or equal to 50 pounds
without assistance and objects weighing in excess of 75 pounds
with assistance. - Grasp, turn, and manipulate objects of varying size
and weight, requiring fine motor skills and hand-eye coordination. - Move
over sloping, uneven, or slippery surfaces. - Move up and down stairs
and/or service ramps. - Reach overhead and below the knees, including
bending, twisting, pulling, and stooping.
Greet/Escort Guests
- Supply guests/residents with directions and information regarding
property amenities, services, and hours of operation, and local areas
of interest and activities. - Open doors and assist
guests/residents/visitors entering and leaving property. - Assist
with group luggage requirements (e.g., luggage pull, storage, drops).
Interpersonal Skills
- Customer Service
Orientation - Team Work
- Interpersonal Skills
- Diversity
Relations
Communications
- Communication
- Listening
- English Language Proficiency
Personal
Attributes
- Dependability
- Presentation
- Positive
Demeanor - Initiative
- Safety Orientation
- Adaptability/Flexibility
- Integrity
Organization
- Detail Orientation
- Multi-Tasking
Physical
Abilities
- Proper Lifting Techniques
- Physical Strength
NS
Education
Matric certificate
Related Work Experience
At least 3 years
of related work experience
Supervisory
Experience
Less than 1 year supervisory experience
At Marriott International, we are dedicated
to being an equal opportunity employer, welcoming all and providing access
to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable
law.
#LI-TK1
#LI-Onsite
EDITION Hotels
combine the visionary genius of boutique hotelier Ian Schrager, the service
delivery of a world-class luxury hotel, and the global reach of Marriott
International to create an entirely new experience in the world of hospitality.
EDITION delivers the best of both worlds in a delicate balancing act – polish
with personality, perfectionism with individualism, and comfort with charisma
and charm. The brand targets sophisticated, knowledgeable consumers
who understand quality, originality, design, and service excellence, but
who want it without limitations – breaking the bounds of convention
and demanding an attitude and a feeling wrapped in a package that showcases
the exceptional.
But to create this magical experience, we need you.
We are looking for outgoing, authentically amazing people who are looking for
a place to work that inspires them, challenges them and makes them proud to come
to work. A place where service comes from the heart, not from a handbook.
A place that delivers a never-ending theatrical performance that continuously
delights and enchants each and every one of our guests.
We
invite you to join us today. In joining EDITION, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
