| Leadership |
- Adaptability - Determines how change impacts
self and others; displays flexibility in adjusting priorities; and communicates
both the reasons for change and how it impacts the workplace.
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- Communication -
Customizes approach to conveying complex information and ideas to others in
a convincing and engaging manner; appropriately interprets verbal and non-verbal
behavior; and models active listening to ensure understanding..
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- Problem Solving and Decision
Making - Models and coaches others on breaking complex issues into
manageable parts, identifying and evaluating alternatives and their implications
before making decisions, and involving and gaining agreement from others when
making key decisions. |
- Professional Demeanor - Exhibits behavioral styles
that convey confidence and command respect from others; makes a good first
impression and represents the company in alignment with its values.
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Managing Execution |
- Building and Contributing to Teams - Leads
and participates as a member of a team to move the team toward the completion
of common goals while fostering cohesion and collaboration among team
members.
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- Driving
for Results - Sets high standards of performance for self and/or
others; assumes responsibility for work objectives; initiates, focuses,
and monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required.
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- Planning
and Organizing - Gathers information and resources required to set
a plan of action for self and/or others; prioritizes and arranges work
requirements for self and/or others to accomplish goals and ensure work
is completed. |
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Building Relationships |
- Coworker Relationships - Interacts with others
in a way that builds openness, trust, and confidence in the pursuit
of organizational goals and lasting relationships. |
- Customer Relationships - Develops
and sustains relationships based on an understanding of customer needs
and actions consistent with the company’s service standards.
|
- Global Mindset -
Supports employees and business partners with diverse styles, abilities,
motivations, and/or cultural perspectives; utilizes differences to drive
innovation, engagement and enhance business results; and ensures employees
are given the opportunity to contribute to their full potential.
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| Generating Talent
and Organizational Capability |
- Organizational Capability - Evaluates and adapts
the structure of team assignments and work processes to best fit the needs
and/or support the goals of an organizational unit.
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- Talent Management - Provides guidance
and feedback to help individuals develop and strengthen skills and abilities
needed to accomplish work objectives. |
|
Learning and Applying Professional
Expertise |
- Applied Learning - Seeks and makes the most
of learning opportunities to improve performance of self and/or
others.
|
- Business
Acumen - Understands and utilizes business information to manage
everyday operations and generate innovative solutions to approach team,
business, and administrative challenges. |
- Technical Acumen - Understands and utilizes
professional skills and knowledge in a specific functional area to conduct
and manage everyday business operations and generate innovative solutions
to approach function-specific work challenges |
- Cleaning Materials, Equipment,
and Techniques - Knowledge of use, handling, storage, and disposal
of cleaning chemicals and equipment (including Material Safety Data Sheet
requirements), and use of personal protective equipment. |
- Housekeeping Tracking
and Inventory - Knowledge of inventory and purchasing policies,
procedures, and best practices. This includes the ability to track and maintain
inventory, order and track receivables and payments, set up and maintain
inventory systems or logs, and basic cart care. |
- General Housekeeping - Knowledge
of procedures, policies and techniques for cleaning all public areas, trash
handling and removal, room item replenishment and placement, treatment of room
damage and stain removal, use of cleaning supplies, floor care and maintenance,
general housekeeping codes, cart care, spa linen, uniform control, inventory
management, room status change systems and opening and closing of the house.
Ability to use general housekeeping codes to indicate room
readiness. |
- EIWO
(Everything In Working Order) - The ability to inspect and identify
guest room components (e.g., light bulbs, remote control, air conditioning
units, toilets, appliances, vacuums) for functional deficiencies. This includes
reporting procedures. |
- General Laundry - Knowledge of proper processing
of various types of textiles, fabrics and colors, including techniques stain
removal, dry cleaning, washing and drying of terry, F&B linens, and bed
sheets. Linen quality control, to include discards, ragging, etc.
|
- Environmental
Sustainability – Knowledge of products and procedures that reduce,
recycle or reuse natural resources such as bed linen and towel re-use
programs. |
- Security/Loss Prevention - Knowledge of
the procedures and techniques for property surveillance, property locks
and keys, emergency situations, and legally defensible incident, accident,
and injury investigations.
|
- Public Safety - Knowledge of processes and procedures
to ensure public health and safety in regards to Norovirus and Bloodborne
pathogens and pest elimination (i.e. bed bugs, ants, etc.).
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- Preventative
Maintenance - Knowledge of general cleaning programs and policies
to extend the life of materials and areas.
For example, knowledge of carpet, tile, and floor care including daily cleaning,
heavy extraction, and interim cleaning. |
- Purchasing and Materials Management - Knowledge
of practices and procedures needed to maintain material, equipment and supplies;
including vendor identification and contract negotiation, supply requisition
and purchasing, and inventory control. |
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style="margin-left:.25in"> Basic
Competencies - Fundamental competencies required for accomplishing
basic work activities. |
- Basic Computer Skills - Uses basic computer hardware
and software (e.g., personal computers, word processing software, Internet
browsers, etc.).
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- Mathematical Reasoning - Demonstrates ability to add,
subtract, multiply, or divide quickly, correctly, and in a way that allows one
to solve work-related issues.
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- Oral Comprehension - Demonstrates ability to listen
to and understand information and ideas presented through spoken words
and sentences.
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- Reading Comprehension - Demonstrates understanding
of written sentences and paragraphs in work-related documents.
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- Writing -
Communicates effectively in writing as appropriate for the needs of
the audience. |