Beverage Manager

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes
all culinary, restaurant, beverage and room service operations. Oversees guest
and employee satisfaction, maintaining standards and meeting or exceeding
financial goals. Demonstrates knowledge and proficiency of all applicable food
and beverage laws and regulations. Develops and implements business plan
for food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school
diploma or GED; 4 years experience in the food and beverage, culinary,
or related professional area.

OR

• 2-year degree from
an accredited university in Food Service Management, Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 2 years
experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops
and manages all financial, employee engagement and guest satisfaction plans
and actions for Food and Beverage departments.

• Maintains a positive
cost management index for kitchen and restaurant operations.

• Utilizes
budgets to understand financial objectives.

Leading Food
and Beverage Team

• Manages the Food and Beverage departments
(not catering sales).

• Supervises and manages employees. Manages all
day-to-day operations.

Understands employee positions well enough to perform duties in employees'
absence.

• Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.

• Oversees all
culinary, restaurant, beverage and room service operations.

• Creates
and nurtures a property environment that emphasizes motivation, empowerment,
teamwork, continuous improvement and a passion for providing service.

•
Provides excellent customer service to all employees.

• Responds quickly
and proactively to employee's concerns.

• Provides a learning atmosphere
with a focus on continuous improvement.

• Provides proactive coaching
and counseling to team members.

• Encourages and builds mutual trust,
respect, and cooperation among team members.

• Monitors and maintains
the productivity level of employees.

• Develops specific goals and plans
to prioritize, organize, and accomplish work.

• Provides the leadership,
vision and direction to bring together and prioritize the departmental goals
in a way that will be efficient and effective.

• Sets clear expectations
with the employees and team leaders and verifies that appropriate rewards
are given if expectations are exceeded.

Ensuring
Exceptional Customer Service

• Provides excellent customer
service.

• Responds quickly and proactively to guest's concerns.

•
Understands the brand's service culture.

• Drives alignment of all
employees, team leaders and managers to the brand's service culture.

•
Sets service expectations for all guests internally and externally.

•
Takes ownership of a guest complaint/problem until it is resolved or it has
been addressed by the appropriate manager or employee.

• Verifies all
banquet functions are up to standard and exceed guest's expectations.

•
Provides services that are above and beyond for customer satisfaction
and retention.

• Improves service by communicating and assisting
individuals to understand guest needs, providing guidance, feedback,
and individual coaching when needed.

• Serves as a role model
to demonstrate appropriate behaviors.

• Manages day-to-day operations,
drives quality, and verifies standards are meeting the expectations of
the customers on a daily basis.

Managing and Conducting
Human Resource Activities

• Provides guidance and direction
to subordinates, including setting performance standards and monitoring
performance.

• Conducts performance reviews in a timely manner.

•
Promotes both Guarantee of Fair Treatment and Open Door policies.

•
Identifies the developmental needs of others and coaches, mentors, or otherwise
helps others to improve their knowledge or skills.

• Identifies
the educational needs of others, develops formal educational or training
programs or classes, and teaches or instructs others.

• Develops
an action plan to attack need areas and expand on strengths based on employee
engagement and guest satisfaction results.

Additional
Responsibilities

• Complies with all corporate accounting
procedures.

• Provides information to supervisors, co-workers,
and subordinates by telephone, in written form, e-mail, or in person.

•
Analyzes information and evaluates results to choose the best solution and solve
problems.

• Drives effective departmental communication and information
systems through logs, department meetings and property meetings.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.