Bourbon Steak General Manager
Negotiable
Experience
3-5 years
Job Type
Full Time
Location
United States, San Francisco
JOB SUMMARY
Leads and initiates Food and Beverage (F&B) outlet operations including
outlet marketing, food and wine promotions, customer service and inventories.
Assists with the menu development, recipe development and food preparation
for the designated outlet. Develops beverage programs within the parameters
of the company’s national agreements. Maintains established policies
and procedures within the designated outlet. Develops and executes the strategic
plan including budget administration and preparation, forecasting, profit
and loss accountability, cost control and inventories.
Manages the performance of the outlet service and management staff. Develops
and executes creative initiatives to enhance the guest service experience.
Verifies that the outlet staff performs according to Hazard Analysis
and Critical Control Points (HACCP), Occupational Safety and Health Association
(OSHA) and regional Alcoholic Beverage Commissions guidelines.
CANDIDATE PROFILE
Education
and Experience
• High school diploma or GED; 6 years experience
in food and beverage, culinary, event management, or related professional
area.
OR
• 2-year degree from an accredited university in Food
Service Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 4 years experience in food and beverage,
culinary, event management, or related professional area.
CORE WORK ACTIVITIES
Leading Food
and Beverage Operations
• Leads and initiates Food and Beverage
(F&B) outlet operations including outlet marketing, food and wine
promotions, customer service and inventories.
• Assists with the menu
development, recipe development and food preparation for the designated
outlet.
• Develops beverage programs within the parameters of
the company’s national agreements.
• Maintains established policies
and procedures within the designated outlet.
• Develops and executes
the strategic plan including budget administration and preparation, forecasting,
profit and loss accountability, cost control and inventories.
• Conducts
inventory for par levels of food, beverage and paper supplies.
•
Establishes methods for inventory control and adheres to purchasing
procedures.
• Verifies the proper maintenance, cleaning and operation
of the outlet and service equipment.
• Develops and executes creative
initiatives to enhance the guest service experience.
• Maintains
and demonstrates strong knowledge of food and beverage trends within
the hospitality industry.
• Executes administrative functions such
as reporting, forecasting, quality assurance and departmental meetings.
Leading Food and Beverage Team
• Manages
the performance of the outlet service and management staff.
• Verifies
that the outlet staff performs according to Hazard Analysis and Critical Control
Points (HACCP), Occupational Safety and Health Association (OSHA) and regional
Alcoholic Beverage Commissions guidelines.
• Facilitates effective
communication within F&B and with support departments.
Ensuring Exceptional Customer Service
• Provides
services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand
guest needs, providing guidance, feedback, and individual coaching when
needed.
• Empowers employees to provide excellent guest service.
Managing and Conducting Human Resources Activities
• Interviews, selects and trains employees
• Appraises employee’s
productivity and efficiency for the purpose of recommending promotions or other
changes in status
• Provides for the safety and security of the employees
or the property
• Monitors employee attendance and records
absences/tardiness.
• Helps direct supervisors to achieve their own
development goals.
• Conducts annual performance appraisal with direct
reports according to Standard Operating Procedures.
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable law. Marriott
International considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local law.
At Westin, we are committed to empowering guests to regain
control and enhance their well-being when they need it most while traveling,
ensuring they can be the best version of themselves. To achieve the brand
mission of becoming the preeminent wellness brand in hospitality, we need
passionate and engaged associates to bring the brand’s unique programming
to life. We want our associates to embrace their own well-being practices both
on and off property. You are the ideal Westin candidate if you are passionate;
you are active and take pride in how you maintain your well-being; you
are optimistic; you are adventurous. Be where you can do your best work,
begin your purpose, belong to an amazing globalteam,
and become the best version of you.
