Boutique Supervisor

POSITION SUMMARY

Greet customers when they enter the shop and offer assistance
with merchandise. Display merchandise, restock items, and ticket merchandise
with price or mark-downs. Follow proper inventory system to conduct
and reconcile merchandise inventory. Count and verify merchandise orders upon
receipt and document any shortages. Place orders for store merchandise
and approve invoices, including communicating with manager/supervisor as needed.

Complete customer purchases, process all payment types, and process returns,
refunds, and exchanges. Maintain appropriate cash levels in cash drawer, turn
in all property monies and receipts, and ensure deposits/cash drops
are verified. Follow checklist for opening and closing shop. Secure shop
and monitor customer activity to prevent losses due to merchandise theft
and damage.

Assist management in hiring, training, scheduling,
evaluating, counseling, disciplining, and motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work
conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Ensure adherence to quality expectations and standards.

Reach, bend, twist, pull, and stoop; stand, sit, or walk for an extended period
of time. Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma G.E.D. equivalent.

Related Work
Experience: At least 1 year of related work experience.

Supervisory
Experience: At least 1 year of supervisory experience.

License
or Certification: None

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.