POSITION SUMMARY
As the original house of luxury, St. Regis continues
to redefine modern luxury through service. At the core is the Butler program,
an icon to our heritage and the heart and soul of new luxury. It is high-touch,
personalized, creative and original. It is brought to life by all talent
but serving as the primary face to the program is our Butler team, who are
the ultimate luxury ambassadors.
The Butler provides bespoke
experiences and services to fulfill all guest needs during pre-arrival,
check-in, throughout the stay and upon departure, in partnership with other
departments in the hotel operation.
This includes coordinating efforts of Butler Valets, and verifying that other
departments supporting butler services are equipped to meet guest needs.
The Butler is key to building rapport with guests, proactively anticipate guest
needs and acting upon them where possible.
While the St. Regis
brand is steeped in history with roots that can be traced back to the early
1900s, every team member is part of a trailblazing future to redefine modern
luxury through service. The Butler’s success is rooted in a deep passion
for service, uncompromising standards, the ability to anticipate needs
and impeccable interpersonal skills.
You will also be expected
to create a safe workplace, follow company policies and procedures, uphold
quality standards, and ensure your uniform, personal appearance,
and communications are professional. Butler team members will be on their feet
and moving around (stand, sit, or walk for an extended time) and taking
a hands-on approach to work (move, lift, carry, push, pull, and place objects
weighing less than or equal to 50 pounds without assistance). Doing all
these things well (and other reasonable job duties as requested) is critical
for Butler team members – to get it right for our guests and our business each
and every time.
PREFERRED QUALIFICATIONS
Education: High
school diploma or G.E.D. equivalent.
Supervisory Experience:
No supervisory experience.
License or Certification: None
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work
experience required.
#LI-IS80
At Marriott International,
we are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable
law.
Combining timeless glamour with a vanguard spirit, St.
Regis Hotels & Resorts is committed to delivering exquisite experiences
at more than 50 luxury hotels and resorts in the best addresses around
the world. Beginning with the debut of The St. Regis hotel in New York by John
Jacob Astor IV at the dawn of the twentieth century, the brand has remained
committed to an uncompromising level of bespoke and anticipatory service for all
of its guests, delivered flawlessly by a team of gracious hosts that combine
classic sophistication and modern sensibility, as well as our signature Butler
Service. We invite you to explore careers at St. Regis. In joining St.
Regis, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.