Butler

POSITION SUMMARY

Greet guests upon arrival and articulately explain details and amenities
available. Respond to guest requests for special arrangements or services (e.g.,
unpacking, dry cleaning press guest garment, shoeshine, assist
with reservations, and transportation) by making arrangements or identifying
appropriate providers. Respond to special requests from guests with unique needs
and follow up to ensure satisfaction. Gather, summarize, and provide information
to guests about the property and the surrounding area amenities, including
special events and activities. Answer, record, and process all guest calls,
messages, requests, questions, or concerns.

Inspect guest rooms after being cleaned by Housekeeper to ensure quality
standards. Verify room status, determine discrepant rooms, prioritize room
cleaning, and update status of departing guest rooms. Assist Housekeeping
management in managing daily activities. Document and resolve issues
with discrepant rooms with the Front Desk. Prepare, distribute, and communicate
changes in assignment sheets/work boards.

Communicate issues to next shift. Complete required paperwork. Assist management
in hiring, training, scheduling, evaluating, counseling, and motivating
and coaching employees.

Follow all company and safety
and security policies and procedures; report any maintenance problems, safety
hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearances are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation.

Speak with others using clear and professional language. Develop and maintain
positive working relationships with others; listen and respond appropriately
to the concerns of other employees. Ensure adherence to quality expectations
and standards. Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to 25 pounds
without assistance.

Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school
diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year
of related work experience.

Supervisory Experience: At least 1 year
of supervisory experience.

License or Certification: None

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next.

It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality. As part of our team, you will learn and exemplify
the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.