Butler
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Spain, Baleares
POSITION SUMMARY
Greet guests upon arrival and articulately explain details and amenities
available. Respond to guest requests for special arrangements or services (e.g.,
unpacking, dry cleaning press guest garment, shoeshine, assist
with reservations, and transportation) by making arrangements or identifying
appropriate providers. Respond to special requests from guests with unique needs
and follow up to ensure satisfaction. Gather, summarize, and provide information
to guests about the property and the surrounding area amenities, including
special events and activities. Answer, record, and process all guest calls,
messages, requests, questions, or concerns.
Inspect guest rooms after being cleaned by Housekeeper to ensure quality
standards. Verify room status, determine discrepant rooms, prioritize room
cleaning, and update status of departing guest rooms. Assist Housekeeping
management in managing daily activities. Document and resolve issues
with discrepant rooms with the Front Desk. Prepare, distribute, and communicate
changes in assignment sheets/work boards.
Communicate issues to next shift. Complete required paperwork. Assist management
in hiring, training, scheduling, evaluating, counseling, and motivating
and coaching employees.
Follow all company and safety
and security policies and procedures; report any maintenance problems, safety
hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearances are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation.
Speak with others using clear and professional language. Develop and maintain
positive working relationships with others; listen and respond appropriately
to the concerns of other employees. Ensure adherence to quality expectations
and standards. Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to 25 pounds
without assistance.
Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school
diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year
of related work experience.
Supervisory Experience: At least 1 year
of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated
to being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our associates. We
are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.
Combining timeless glamour with a vanguard spirit, St.
Regis Hotels & Resorts is committed to delivering exquisite experiences
at more than 50 luxury hotels and resorts in the best addresses around
the world. Beginning with the debut of The St. Regis hotel in New York by John
Jacob Astor IV at the dawn of the twentieth century, the brand has remained
committed to an uncompromising level of bespoke and anticipatory service for all
of its guests, delivered flawlessly by a team of gracious hosts that combine
classic sophistication and modern sensibility, as well as our signature Butler
Service. We invite you to explore careers at St.
Regis. In joining St. Regis, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
