Butler Service Desk Agent
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, Toronto
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns
via telephone, email, chat, and mobile communication devices. Operate telephone
switchboard, process guest requests for wake-up calls, and connecting
and directing calls to the appropriate extension. Receive, record, and relay
messages accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson, Housekeeping),
and follow up with guest to ensure their request has been resolved to their
satisfaction. Provide information to guests about room features, property
amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record
transactions in point-of-sale system. Assist guests with accessing internet
and guestroom entertainment.
Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information;
and protect company assets. Welcome and acknowledge all guests according
to company standards, anticipate and address guests’ service needs, assist
individuals with disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D.
equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License
or Certification: None
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Notification to Applicants: The St.
Regis Toronto takes seriously its obligations under provincial human rights
and accessibility legislation (such as the Accessibility for Ontarians
with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova
Scotia Accessibility Act). We are happy to provide accommodations to job
applicants needing assistance. If you require an accommodation in relation
to this job posting, our online application or an interview, please call
905-366-5227 or email
target="_blank">CanadaApplicationAccommodation@marriott.com and
a member of our Human Resources team will respond to your request. Please note
that this phone number and email are only for those individuals who would like
to request an accessibility accommodation as part of the recruiting process.
This posting is for an existing vacancy
Combining timeless
glamour with a vanguard spirit, St.
Regis Hotels & Resorts is committed to delivering exquisite experiences
at more than 50 luxury hotels and resorts in the best addresses around
the world. Beginning with the debut of The St. Regis hotel in New York by John
Jacob Astor IV at the dawn of the twentieth century, the brand has remained
committed to an uncompromising level of bespoke and anticipatory service for all
of its guests, delivered flawlessly by a team of gracious hosts that combine
classic sophistication and modern sensibility, as well as our signature Butler
Service. We invite you to explore careers at St. Regis. In joining St. Regis,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
