Butler Services Agent (PBX/Switchboard), Pre-Opening - The St. Regis London

Butler Services
Agent

Coming soon to the heart of Mayfair, The St. Regis
London marks the brand's prestigious debut in the United Kingdom.
This is a destination where history and modernity meet, where the energy of
the city is palpable, and where every arrival feels personal. With signature
butler service, refined interiors by Richmond International, and an unmatched
Bond Street address, The St. Regis London embodies 'Live Exquisite'-a
celebration of London's pioneering and glamorous lifestyle for the Luminaries
of the world.

As Butler Services Agent, you will act as the central point
of contact for all incoming communications to the hotel, managing guest
and external requests with warmth, precision and discretion while ensuring every
interaction reflects the refined and anticipatory St. Regis service. Working
closely with Butlers, Front Office and operational teams, you will coordinate
requests efficiently, maintain accurate guest records and contribute to
a seamless, personalised guest journey within a fast‑paced luxury
environment.

Key Responsibilities

• Answer,
  record and process all guest and external calls, enquiries, messages and service
  requests accurately and professionally
• Coordinate guest requests
  with the appropriate departments and follow up to ensure complete resolution
  and guest satisfaction
• Update and maintain guest preferences
  and service insights within systems to support personalised guest
  experiences
• Provide accurate information regarding hotel services,
  facilities, amenities and local recommendations
• Support billing
  verification, adjustments and guest account enquiries where required


• Process wake‑up calls, messages and communication requests with accuracy
  and attention to detail
• Uphold confidentiality of guest information
  and company data at all times
• Ensure all interactions reflect the St.
  Regis service philosophy and luxury brand standards
• Work
  collaboratively with Butler Services, Front Office and operational teams
  to ensure seamless service delivery
• Maintain a calm, polished
  and professional approach during high‑volume or high‑pressure
  periods

Core Competencies

We are seeking
a polished and detail‑oriented professional who demonstrates warmth, efficiency
and a genuine passion for luxury hospitality. You should have:

• Previous experience in a Front Office, Butlers or Operator role, ideally
  within a luxury hotel environment
• Strong understanding of luxury guest
  service and personalised hospitality standards
• Excellent verbal
  and written communication skills with confident telephone etiquette


• Ability to multitask effectively in a fast‑paced, high‑standards
  environment
• Strong organisational skills and attention to detail,
  particularly in record keeping and guest preferences
• Confidence using
  hotel systems, communication platforms and guest profile systems
• A
  proactive mindset, anticipating guest needs and ensuring timely follow‑up
  on requests
• Excellent interpersonal skills with a calm, discreet
  and professional approach
• High level of integrity, discretion
  and confidentiality when handling guest information
• Impeccable personal
  presentation aligned with luxury brand standards
• A collaborative
  approach, working seamlessly across departments to deliver exceptional guest
  experiences

At The St.

Regis London, our Hosts are the heartbeat of our legacy of exceptional
service. In honour of your dedication, we offer a curated collection of benefits
designed to support and elevate your journey with us.

Financial
Rewards

• Competitive salary designed to recognise excellence


• Workplace pension
• Company sick pay
• Additional holiday
  allowance
• Access to BenefitHub's exclusive retail, wellness and travel
  privileges
• Friends & Family preferred rates at Marriott hotels
  worldwide

Career Development

• Clear pathway
  for internal promotions and transfers
• Cross-department training
  to refine your craft and broaden your expertise
• Expert-led development
  programmes
• Continuous learning through structured programmes


• Premium e-learning platform access
• Be part of an exclusive
  pre-opening experience shaping the future of
  the property

Wellbeing Support

• Employee
  Assistance Programme
• Complimentary meals on duty, crafted with care
  and served in our staff restaurant featuring wholesome, quality cuisine.


• Food & Beverage discounts across Marriott properties
• Year-round
  wellbeing initiatives and wellness activities

Recognition &
Appreciation

• Award programmes celebrating exceptional
  performance
• The Astor Awards
• Distinctive Moments
  celebration
• Long service awards
• Key life moments celebrated -
  birthday, anniversaries, personal milestones and achievements
• Vibrant
  social calendar with team events and engagement activities

*Terms
and Conditions Apply

Eligibility

In line with
the requirements of the Asylum & Immigration Act 1996, all applicants
must be eligible to live and work in the UK. Documented evidence of eligibility
will be required from candidates as part of the recruitment process.

At
Marriott International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated. Our greatest strength lies in the rich blend of culture, talent,
and experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

Combining timeless glamour with
a vanguard spirit, St.

Regis Hotels & Resorts is committed to delivering exquisite experiences
at more than 50 luxury hotels and resorts in the best addresses around
the world. Beginning with the debut of The St. Regis hotel in New York by John
Jacob Astor IV at the dawn of the twentieth century, the brand has remained
committed to an uncompromising level of bespoke and anticipatory service for all
of its guests, delivered flawlessly by a team of gracious hosts that combine
classic sophistication and modern sensibility, as well as our signature Butler
Service. We invite you to explore careers at St. Regis. In joining St. Regis,
you join a portfolio of brands with Marriott International. Be where
you can do your best work,​ begin your purpose, belong to
an amazing global​ team, and become the best version of you.