Butler Supervisor

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment,
assigning room, and activating/issuing room key. Set up accurate accounts
for each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes, document exceptions. Secure
payment prior to issuing room key, verify/adjust billing.

Compile and review daily reports/logs/contingency lists. Complete cashier
and closing reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary. Follow up
to ensure requests have been met.

Process all payment types, vouchers, paid-outs, and charges. Balance and drop
receipts. Count and secure bank at beginning and end of shift. Obtain manual
authorizations and follow all Accounting procedures. Notify Loss
Prevention/Security of any guest reports of theft.

Assist
management in training, evaluating, counseling, motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Develop/maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to employee concerns. Follow company
policies and procedures; report accidents, injuries, and unsafe work conditions
to manager; complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge guests; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Ensure adherence to quality standards.

Enter and locate information using computers/POS systems. Stand, sit, or walk
for an extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

PREFERRED
QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.