Butler Valet
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Egypt, Cairo
POSITION SUMMARY
Provide personalized service and attention to fulfilling all guest needs
including but not limited to: delivering coffee and tea upon request, preparing
notes of new arrivals to prepare and communicate the important preferences
to the entire hotel operation, coordinating with the front desk to prepare
the VIP rooms, checking the room key and briefly double checking if every detail
is up to the guest expectation and request, coordinate with front desk to escort
early arrivals, be present upon the guests check in to anticipate the guests
needs, complete the butler flags which were put into local systems by
the reservation, sales and other departments, and send pre-arrival emails.
Coordinate with the front desk to escort the VIP to their rooms, work closely
with the Guest Services and Engineering departments on requests, pick up laundry
request from guests, follow up on laundry delivery and return laundry to
the guest promptly.
Report accidents, injuries, and unsafe work
conditions to manager. Follow all company policies and procedures, ensure
uniform and personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company assets. Welcome
and acknowledge all guests according to company standards, anticipate
and address guests’ service needs, assist individuals with disabilities,
and thank guests with genuine appreciation. Speak with others using clear
and professional language, prepare and review written documents accurately
and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support
team to reach common goals. Comply with quality assurance expectations
and standards. Move, lift, carry, push, pull, and place objects weighing less
than or equal to 25 pounds without assistance; and stand, sit, or walk for
an extended period of time or for an entire work shift. Perform other reasonable
job duties as requested by Supervisors.
PREFERRED
QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory
Experience: No supervisory experience.
License or Certification: None
At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an environment where
the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Combining timeless glamour with
a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering
exquisite experiences at more than 50 luxury hotels and resorts in the best
addresses around the world. Beginning with the debut of The St. Regis hotel
in New York by John Jacob Astor IV at the dawn of the twentieth century,
the brand has remained committed to an uncompromising level of bespoke
and anticipatory service for all of its guests, delivered flawlessly by a team
of gracious hosts that combine classic sophistication and modern sensibility,
as well as our signature Butler Service. We invite you to explore careers at St.
Regis. In joining St. Regis, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
