Butler, Pre-Opening - The St. Regis London

Butler

Coming soon to
the heart of Mayfair, The St. Regis London marks the brand's
prestigious debut in the United Kingdom. This is a destination where history
and modernity meet, where the energy of the city is palpable, and where every
arrival feels personal. With signature butler service, refined interiors
by Richmond International, and an unmatched Bond Street address, The St. Regis
London embodies 'Live Exquisite'-a celebration of London's pioneering
and glamorous lifestyle for the Luminaries of the world.

As
a Butler, you will deliver bespoke and anticipatory service,
ensuring every guest experience is seamless from pre‑arrival through
to departure. Working closely with colleagues across the hotel, you will build
meaningful connections with guests, understand their preferences and create
memorable, personalised moments that exceed expectations. This role is ideal
for a passionate service professional who thrives on attention to detail
and delivering excellence.

Key Responsibilities

• Provide personalised Butler service throughout the guest journey,
  from pre‑arrival to departure
• Anticipate guest needs and proactively
  deliver thoughtful, tailored experiences
• Coordinate requests across
  departments to ensure seamless and efficient service delivery
• Support
  the organisation and execution of guest preferences, amenities and special
  requests
• Collaborate with other departments to meet service
  standards
• Build strong rapport with guests, ensuring comfort,
  satisfaction and loyalty
• Handle guest enquiries and concerns
  with professionalism, discretion and care
• Maintain accurate records
  of guest preferences to personalise future stays
• Uphold St.
  
  Regis brand standards and signature service rituals at all times
• Ensure
  a safe and secure working environment, following all company policies
  and procedures
• Maintain a professional appearance, communication style
  and level of conduct at all times
• Take a hands‑on approach to daily
  tasks, ensuring service consistency and operational
  support

Core Competencies

We are seeking
a refined and service‑driven individual who embodies elegance, intuition
and attention to detail. You will demonstrate a natural ability to connect
with guests and deliver truly personalised service. You should have:

• Previous experience in butler service, ideally within a luxury
  environment
• A passion for personalised, anticipatory service


• Excellent interpersonal and communication skills
• Strong attention
  to detail and a proactive mindset
• Ability to work in a fast‑paced,
  high‑standards environment
• Confidence in handling guest requests
  with professionalism and discretion
• A collaborative approach
  and ability to work across multiple departments
• Professional
  presentation and a commitment to excellence

At The St. Regis
London, our Hosts are the heartbeat of our legacy of exceptional
service. In honour of your dedication, we offer a curated collection of benefits
designed to support and elevate your journey with us.

Financial
Rewards

• Competitive salary designed to recognise excellence


• Enhanced pension
• Life assurance
• Company sick pay


• Additional holiday allowance
• Access to BenefitHub's exclusive
  retail, wellness and travel privileges
• Friends & Family preferred
  rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers


• Cross-department training to refine your craft and broaden your
  expertise
• Expert-led development programmes
• Continuous
  learning through structured programmes
• Premium e-learning platform
  access
• Be part of an exclusive pre-opening experience shaping
  the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme


• Complimentary meals on duty, crafted with care and served in our staff
  restaurant featuring wholesome, quality cuisine
• Food & Beverage
  discounts across Marriott properties
• Year-round wellbeing initiatives
  and wellness activities

Recognition &
Appreciation

• Award programmes celebrating exceptional
  performance
• The Astor Awards
• Distinctive Moments
  celebration
• Long service awards
• Key life moments celebrated -
  birthday, anniversaries, personal milestones and achievements
• Vibrant
  social calendar with team events and engagement activities

*Terms
and Conditions Apply

Eligibility

In line with
the requirements of the Asylum & Immigration Act 1996, all applicants
must be eligible to live and work in the UK. Documented evidence of eligibility
will be required from candidates as part of the recruitment process.

At
Marriott International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or any other basis protected by applicable
law.

Combining timeless glamour with a vanguard spirit, St.
Regis Hotels & Resorts is committed to delivering exquisite experiences
at more than 50 luxury hotels and resorts in the best addresses around
the world. Beginning with the debut of The St. Regis hotel in New York by John
Jacob Astor IV at the dawn of the twentieth century, the brand has remained
committed to an uncompromising level of bespoke and anticipatory service for all
of its guests, delivered flawlessly by a team of gracious hosts that combine
classic sophistication and modern sensibility, as well as our signature Butler
Service. We invite you to explore careers at St. Regis. In joining St.

Regis, you join a portfolio of brands with Marriott International. Be
where you can do your best work,​ begin your purpose, belong to
an amazing global​ team, and become the best version of you.