Résumé du poste
Le Barman (H/F)
assure un service de qualité pour satisfaire la clientèle et n’hésite pas à
aller au-delà des attentes du client pour répondre à tous ses besoins.
Il aura pour missions principales de :
Satisfaction
clients et qualité
- Accueillir le client, effectuer l’enregistrement
dans le système en respectant les procédures de la facturation des
prestations, - Présenter et promouvoir l’établissement, les différentes
marques existant chez Marriott et tous les produits qui s’y rapportent,
- Assurer un accueil téléphonique et physique, s’assurer que les prises en
charges des demandes ainsi que la prise de congés soient chaleureux, efficaces
et de qualité conformes aux standards, - Communiquer à son responsable
toute anomalie, - Aider à régler les litiges éventuels, de façon à
satisfaire les clients et les fidéliser, - Veiller à la mise à jour des
informations afin de donner à la clientèle une information juste et rapide,
- Respecter les procédures, les standards et les valeurs Marriott,
- Connaître parfaitement la carte et les produits afin de répondre aux
attentes des clients. Maximiser les ventes, - Effectuer les prises de
commande clients, - Effectuer un service de grande qualité, servir les
plats et boissons commandés par le client avec courtoisie, - Effectuer
les tâches de travail attribuées par son supérieur hiérarchique, telles que mise
en place, service des mets et boissons, débarrassage, gestion de Micros…
- Maîtriser des arts de la table.
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated. Our greatest strength lies in the rich blend of culture, talent,
and experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of “Wonderful
Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the name that’s
synonymous with hospitality the world over, we are proud to welcome you
to explore a career with Marriott Hotels. In joining Marriott Hotels, you join
a portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.
JW Marriott
is part of Marriott International's luxury portfolio and consists of more than
100 beautiful properties in gateway cities and distinctive resort locations
around the world. JW believes our associates come first.
Because if you’re happy, our guests will be happy. JW Marriott associates
are confident, innovative, genuine, intuitive, and carry on the legacy of
the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer
a work experience unlike any other, where you’ll be part of a community
and enjoy true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most importantly,
a place where you can pursue your passions in a luxury environment with a focus
on holistic well-being. Treating guests exceptionally starts with the way
we take care of our associates.
That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
