Captain - Food & Beverage

POSITION SUMMARY

Communicate service needs to chefs and stewards throughout functions.
Total charges for group functions, and prepare and present checks to group
contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks
are ready for service. Ensure proper centerpieces are displayed on every table.
Inspect the cleanliness and presentation of all china, glass, and silver prior
to use.

Check in with guests to ensure satisfaction. Set tables according to type
of event and service standards. Communicate additional meal requirements,
allergies, dietary needs, and special requests to the kitchen. Maintain
cleanliness of work areas throughout the day.

Follow all company
and safety and security policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; and complete safety training
and certifications. Ensure uniform and personal appearance are clean
and professional, maintain confidentiality of proprietary information,
and protect company assets.

Welcome and acknowledge all guests according to company standards. Speak
with others using clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others, support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Ensure adherence to quality
expectations and standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 25 pounds without assistance.

Stand, sit, or walk for an extended period of time. Perform other reasonable job
duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work
Experience: At least 2 years of related work experience.

Supervisory
Experience: At least 1 year of supervisory experience.

License
or Certification: None

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.