Casual Food & Beverage Server

We are currently recruiting for
a Casual Food & Beverage Server to join
our Team part time at the Sheraton Grand Hotel & Spa.
Working across the F&B departments in our One Square Restaurant,
Bar or Club Lounge you will be expected to cover a variety of shifts including
breakfast, evenings and weekends.

Sheraton Grand Hotel & Spa is one
of Scotland's leading 5-star hotels. As the largest 5-star hotel, we also
have the biggest banqueting and meeting facilities of any hotel in Edinburgh
with a capacity of up to 500 and our One Square Restaurant and bar.

Essential Functions

To work with the Food &
Beverage team to ensure achievement of strategic departmental goals, especially
in the area of guest satisfaction. To be prepared to work all shifts within
the outlets to create a fully multi-skilled and productive Food and Beverage
team.

• Provide excellent guest service by discovering all of our
  guests needs and acting on these needs promptly, effectively and
  with confidence.
• Work across all areas of Food & Beverage to ensure
  that guest expectations are exceeded and standards are consistently
  maintained.
• Liaise and communicate effectively with all departments
  to ensure seamless transfer of information takes place.
• To be fully
  conversant with all restaurant policies and procedures.
• When fully
  competent, to work with the Manager and Lead Servers to provide effective on job
  training and coaching of new staff to help develop a highly skilled
  and motivated team, committed to both Hotel and departmental goals.

Requirements:

• Food & Beverage Service
  Experience required
• Previous experience, preferably 2 years, in
  a customer facing role within a luxury five-star environment a distinct
  advantage
• Excellent written and spoken English
• Flexible
  and adaptable approach to working hours
• Impeccable personal
  presentation
• Must be well organized and IT literate
• Knowledge
  of booking systems essential such as OpenTable
• Knowledge of Outlook
  is essential
• Good telephone manner

You will join a fun
loving and passionate team who excel in delivering world class standards
and live and breathe the brands standards.