Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House

Casual Luggage Porter - Seasonal worker -
EXPLORE MARRIOTT

Grosvenor House Located on Park
Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional
accommodation, epicurean delights and sweeping views over Hyde Park. This grand
5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor
House London welcomes celebrities, royalty and business leaders to Mayfair
throughout its history and continues to do so. London is on the doorstep,
the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street,
Buckingham Palace, V&A, Natural History & Science museums and the West
End. Our guests are able to experience modern luxury in a place where they
can be mindful and present, and indulge in the inspired service and nourishing
surroundings.

We are currently recruiting for an ambitious
and passionate Luggage Porter who strives to provide and inspire
incredible guest service that creates truly memorable experiences for our
guests.

Join our amazing and diverse team and grow your career with Marriott
International, the world’s largest and most celebrated hospitality brand.

What we are looking for

• Strong organization
  and multi-tasking skills
• An keen eye for detail
• Strong
  problem-solving and decision-making skills
• Confidence interacting
  with guests
• Good communication skills – both written and verbal
  English
• The ability to work independently
• Previous experience
  working in five star, luxury/lifestyle hotels
• A positive mindset


• A genuine passion for working in hospitality

JOB
SUMMARY

To assist our guests efficiently, courteously,
and professionally. Each interaction is to be completed following quality
assurance standards, exceeding our guests’ expectations, and promoting
a professional and positive image of JW Marriott Grosvenor House London.

• Prepare yourself for your daily shift by making sure there is
  a hand over between shifts and you pass on all necessary information, and
  you familiarise yourself with the daily brief sheet. Have detailed and up
  to date knowledge of all hotel services and functions at all times.


• Meet and greet every guest with a smile, ensure assistance is always
  offered. Follow the Symphony of Service components in ensuring open palm
  gestures, the escorting process, two handed deliveries are practiced.


• Engage guests in conversation regarding their stay, property services,
  and area attractions/offerings.
• Anticipate guests' service needs
  by asking questions to better understand their requirements
  and watching/listening to guest preferences. Always act on these whenever
  possible.
  
  Proactively offer support to guests with luggage and shopping bags as they enter
  the lobby.
• To be empowered to deal with guests’ issues and problems,
  using the LEARN model, and seeking advice when unsure what to do.
• To
  ensure compliance with quality assurance standards, including department
  checklists and brand standard audit requirements.
• Upon luggage
  delivery the full brand audit requirements are fulfilled with the guest
  being introduced to their room facilities. For occupied rooms, follow correct
  announcements when entering guest rooms
• Ensure the correct process
  is followed, have names recorded on luggage tickets and the correct tickets
  used. This includes the necessary questions being asked in ensuring long storage
  luggage is identified and recorded correctly with the correct ticket
  being completed. The correct ticket is to be given to the guest.
• For
  arriving guests, the guest is explained that the luggage ticket should be handed
  to the Front Desk Agent upon registering.
• Respond positively
  and provide timely luggage assistance to any guest who asks for it.


• Use guest names at all times and try and obtain guest name at every
  opportunity. luggage tickets must always have a guest name noted.


• Ensure luggage room is always secure and that all guests belongings are
  not left unattended in public spaces.
• Address and bring to
  the attention of your supervisor any unusual items stored in the luggage room
  (suspicious items or unusual items such as perishable items, large quantity
  of storage items)
• Be a mentor to new hires, support and encourage their
  learning.
• Maintain all logbooks.
• Always ensure the immaculate
  appearance of lobby, luggage room, and luggage elevator banks.
• Preform
  duties of a doorman in their absence.
• Delivery of newspapers, express
  check out folders, messages, packages etc. to guestrooms.
• Use
  the approved and correct stationary to advice of delivery attempt when
  DND/Privacy sign is in place

CANDIDATE
PROFILE

Experience:

• Previous
  experience working within a customer service environment
  preferred.

Skills and Knowledge:

• Strong
  communication skills, (verbal, written, listening)
• Customer service
  orientation and strong interpersonal skills
• Ability to work
  independently or as part of a team.
• Multitasking, organisational skills
  and time management skills
• Positive demeanour
• Proactive
  and reliable

Education:

• Good level
  of English essential

REWARDS FOR WORK… BENEFITS FOR YOUR
LIFESTYLE

As a world-class leader in the travel industry, there’s
no better place than Marriott International to make your mark. Joining
us, you’ll get to entertain and meet people from all over the world as you build
your experience.

You’ll find a place where your personality and ideas are appreciated just
as much as the work you do. You’ll grow through opportunities to explore
the business, opening yourself to various career options. If you have
the natural ability to communicate and enjoy working with others, we welcome
you to join our global family.

We’ll support you in and out of
the workplace by offering:

• Team-spirited co-workers


• Encouraging management
• Wellbeing programs
• Comprehensive
  Training and Development program
• Marriott Discount Card enabling
  to benefits from hotel room, gift shops and F&B across 130 countries.


• Recognition programs
• Meals at work
• Uniform


• Enrolment of Perks at Work - Access to unlimited deals of retailers
  and more
• Cycle to work scheme
• Pension & Life
  Assurance
• Awards and recognition celebrations and many
  more….

Our highest priority is making you feel as welcome as our
guests. We want you to know you’re important to us and that you’ll make
an impact in your role, and for that, you’ll be appreciated
and valued.

Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture.

We are committed to non-discrimination on any protected basis, such
as disability and veteran status, or any other basis covered under applicable
law.

Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe. As a host with Marriott Hotels,
you will help keep the promise of “Wonderful Hospitality. Always.” by delivering
thoughtful, heartfelt, forward-thinking service that upholds and builds upon
this living legacy. With the name that’s synonymous with hospitality the world
over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.