Casual Spa Therapist

Let your passion for discovery become
a career. Explore, discover, share, and inspire at St Pancras London

Masterpiece by Design. Dynamic
by Nature

Position Summary: As a Casual Spa Therapist
at St. Pancras London, you will be responsible for delivering high-standard spa
treatments while strictly adhering to treatment protocols and health &
safety guidelines. Your role requires providing exceptional treatments and guest
service with a professional, welcoming attitude and strong product knowledge.

Additionally, you will actively drive revenue by upselling treatments,
enhancements, and retail products, while supporting overall spa goals through
consistent performance and service excellence. Your contribution is key
to creating memorable experiences for every
guest.

Responsibilities: Here's what your journey with
us entails

• Working with selected vendors for spa retail operations
  to deliver an outstanding guest service spa experience.
• Providing all
  spa treatments as required ensuring outstanding guest service at all times.


• Taking ownership of spa treatment rooms, ensuring areas
  are presentable.
• Using and selling retail products.
• The role
  encompasses working with the Director of Spa / Spa Operations Manager
  to successfully execute all spa and leisure operations; striving to continually
  improve guest satisfaction and maximize the financial performance of
  the department.
• It will be your responsibility to use initiative and
  a proactive approach to ensure we always give our guests unique and fabulous
  options to make the most of their time and their visit and to make their
  experience in the spa areas unique.
• Complying with COSHH and Health
  and Safety Standards.
• Following lost property procedures.


• Complying with Brand Standards when cleaning and getting each room ready
  for the guests’ arrival.
• Delivering an exceptionally high standard
  of five-star luxury lifestyle service for every guest interaction.


• Attitude, grooming standard, body language and tone need to be positive,
  supportive and on brand at all times.
• You are expected to deliver
  service to your full potential.
• You are also expected to carry out
  other duties that may be required to ensure the overall hotel operation
  is properly maintained to provide a total guest
  experience.

Qualifications:

• Minimum
  of 1 year of experience in a similar role within the hospitality industry,
  preferably in a luxury hotel environment.
• Strong understanding
  of standards and procedures.
• Exceptional interpersonal
  and communication skills with the ability to interact effectively at all
  levels.
• Level 3 Certificates on both massage
  and facial.

Join Our Team: Ready to be part of
a dynamic team dedicated to shaping the future of luxury hospitality? If
you thrive in a fast-paced environment and are passionate about making
a difference, we want to hear from you.

Marriott International is
an equal opportunity employer. We believe in hiring a diverse workforce
and sustaining an inclusive, people-first culture. We are committed
to non-discrimination on any protected basis, such as disability and veteran
status, or any other basis covered under applicable
law.

The Autograph Collection is a growing collection
of four and five-star independent hotels, each offering unique and memorable
experiences.

Each hotel is thoughtfully chosen for its quality, originality, bold character,
and ability to offer today’s traveler a range of unique experiences suited
to their individual sense of style and adventure. All Autograph Collection
hotels look to attract The Individualist, the brand's target consumer.
The Individualist is someone who uses travel as an opportunity to add to their
personal narrative – in essence they are hand selecting our hotels whether
for personal or corporate travel because it is much more than simply a place
to rest. In joining Autograph Collection, you join a portfolio of brands
with Marriott International. Be where you can do your best work,​
begin your purpose, belong to an amazing global​ team,
and become the best version of you.