Catering Sales Manager

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely fashion
for proper service delivery. Assists in leading all day-to-day activities
related to sales with a focus on building long-term, value-based customer
relationships that enable achievement of sales objectives. Achieves personal
sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree
from an accredited university in Business Administration, Marketing, Hotel
and Restaurant Management, or related major; 3 years experience in the sales
and marketing or related professional area.

OR

• 4-year bachelor's
degree in Business Administration, Marketing, Hotel and Restaurant Management,
or related major; 1 year experience in the sales and marketing or related
professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales
Opportunities

• Works collaboratively with off-property sales
channels to ensure sales efforts are coordinated, complementary and
not duplicative.

• Builds and strengthens relationships with existing
and new customers to enable future bookings. Activities include sales calls,
entertainment, FAM trips, trade shows, etc.

• Develops relationships
within community to strengthen and expand customer base for sales
opportunities.

• Manages and develops relationships with key internal
and external stakeholders.

• Provides accurate, complete and effective
turnover to Event Management.

Managing Sales
Activities

• Participates in sales calls with members of sales
team to acquire new business and/or close on business.

• Executes
and supports the operational aspects of business booked (e.g., generating
proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information
to Maximize Revenue

• Identifies new business to achieve
personal and location revenue goals.

• Understands the overall market -
competitors’ strengths and weaknesses, economic trends, supply and demand etc.
and knows how to sell against them.

• Closes the best opportunities
for the location based on market conditions and location needs.

• Gains
understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business, business
issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports
the company’s service and relationship strategy, driving customer loyalty
by delivering service excellence throughout each customer experience.

•
Services our customers in order to grow share of the account.

• Executes
and supports the company’s customer service standards.

• Provides
excellent customer service consistent with the daily service basics of
the company.

• Sets a positive example for guest relations.

•
Interacts with guests to obtain feedback on product quality and service
levels.