Catering Sales Manager

JOB SUMMARY

The
Catering Sales Manager is responsible for contracting and closing local catering
and social business and ensuring that business is turned over properly and in
a timely fashion for quality service delivery. The position is responsible
for achieving catering revenue goals by actively up-selling each business
opportunity to maximize revenue. The incumbent implements the brand’s service
strategy and applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence throughout each
customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma
or GED; 2 years experience in the sales and marketing, guest services, front
desk, or related professional.

OR

• 2-year degree from
an accredited university in Business Administration, Marketing, Hotel
and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts
for the hotel including local corporate and social catering.

• Works
collaboratively with off-property sales channels (e.g., Sales Office, Area
Sales, EST) to ensure sales efforts are coordinated, complementary and
not duplicative.

• Responds to incoming catering opportunities for
the hotel.

• Identifies, qualifies and solicits new catering business
to achieve personal and hotel revenue goals.

• Understands the overall
market - competitors’ strengths and weaknesses, economic trends, supply
and demand etc. and knows how to sell against them.

• Closes the best
opportunities for the hotel based on market conditions and hotel needs.

•
Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs, develops and sells creative catered
events.

• Maximizes revenue by up-selling packages and creative food
and beverage.

• Manages catering sales revenue and operation budgets,
and provides forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.,
generating proposal, writing contract, customer correspondence).

•
Participates in and practices daily service basics of the brand.

•
Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful
performance by increasing revenues, controlling expenses and providing a return
on investment for the owner and the company.

Providing
Exceptional Customer Service

• Interacts effectively with sales,
kitchen, vendors, competitors, local community, catering associations and other
hotel departments in order to ensure guest satisfaction.

• Executes
and supports the company’s Customer Service Standards and hotel’s Brand
Standards.

• Executes exemplary customer service to drive customer
satisfaction and loyalty by assisting the customer and ensuring their
satisfaction before and during their program/event.

• Serves the customer
by understanding their needs and recommending the appropriate features
and services that best meet their needs and exceed their expectations, while
building a relationship and loyalty to the company.

• Gains understanding
of the hotel’s primary target customer and service expectations; serve
the customer by understanding their business, business issues and concerns,
to offer better business solution both prior to, and during
the program/event.

• Develops a close working relationship
with operations to ensure execution of strategies at the hotel level.

Additional Responsibilities

• Performs
other duties, as assigned, to meet business needs.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold
Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every
day. The Gold Standards are the foundation of The Ritz-Carlton and are
what guides us each day to be better than the next. It is this foundation
and our belief that our culture drives success by which The Ritz Carlton
has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our promise to you
is that we offer the chance to be proud of the work you do and who you work
with.

In joining The Ritz-Carlton, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.