Celebrity Services Ambassador

POSITION SUMMARY

Assist members and guests with the pre-arrival process,
arrival/check-in, member activities/experiences, problem resolution and member
departure/check-out. Conduct pre-calls to arriving members, make pre-arrival
arrangements, grocery orders, amenity orders, and handle any other member
arrival requests. Review and log preferences/traces in computer system. Contact
members for pre-departure calls. Handle Front Office duties, including
check-in/check-out, prepare arrival packets and departure folios, perform audit
checklists, prepare and distribute welcome packages, process billing and perform
administrative duties.

Respond to requests for visitor information, special arrangements, activities
or services (e.g., transportation, reservations, dry cleaning) by making
arrangements or identifying appropriate providers. Respond to special requests
from members/guests with unique needs and follow up to promote satisfaction.
Gather, summarize, and provide information about the property and
the surrounding area amenities, including special events and activities. Answer,
record, and process all calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Engineer, Bellperson,
Housekeeping) as necessary to resolve call, request, or problem.

Understand and assist with reservation services. Assist with Bell/valet services
for owners when requesting their vehicles. Perform Lobby Ambassador tasks.
Review shift logs/daily memo books and document pertinent information
in computer system and logbooks.

Report any incidents, accidents,
injuries, and unsafe work conditions to manager; and complete safety training
and certifications. Follow all company policies and procedures, ensure uniform
and personal appearances are clean and professional, maintain confidentiality
of proprietary information, and protect company assets.

Welcome and acknowledge all members and guests according to company standards,
anticipate and address service needs, assist individuals with disabilities,
and thank others with genuine appreciation. Speak with others using clear
and professional language, prepare and review written documents accurately
and completely, and answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Stand, sit,
or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested.

PREFERRED QUALIFICATIONS

Education: High
school diploma or G.E.D. equivalent.

Related Work Experience: At least 1
year of related work experience.

Supervisory Experience: No supervisory
experience.

License or Certification: None