Chef De Cuisine French Grill_JW Marriott Hotel Hanoi

JOB SUMMARY

Accountable for overall success of the daily kitchen operations. Exhibits
culinary talents by personally performing tasks while leading the staff
and managing all food related functions. Works to continually improve guest
and employee satisfaction while maintaining the operating budget. Supervises all
kitchen areas to ensure a consistent, high quality product is produced.
Responsible for guiding and developing staff including direct reports.

Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 4 years experience
in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel
and Restaurant Management, or related major; 2 years experience in the culinary,
food and beverage, or related professional area.

CORE
WORK ACTIVITIES

Ensuring Culinary Standards
and Responsibilities are Met

• Prepares and cooks foods of all
types, either on a regular basis or for special guests or functions.

•
Develops, designs, or creates new applications, ideas, relationships, systems,
or products, including artistic contributions.

• Recognizes superior
quality products, presentations and flavor.

• Ensures compliance
with food handling and sanitation standards.

• Ensures compliance
with all applicable laws and regulations.

• Follows proper handling
and right temperature of all food products.

• Knows and implements
brand’s Safety Standards.

• Supervises kitchen shift operations
and ensures compliance with all Food & Beverage policies, standards
and procedures.

• Maintains purchasing, receiving and food storage
standards.

• Operates and maintains all department equipment and reports
malfunctions.

• Supports procedures for food & beverage portion
and waste controls.

• Checks the quality of raw and cooked food products
to ensure that standards are met.

• Assists in determining how food
should be presented and creates decorative food displays.

Leading Team

• Supervises and coordinates activities
of cooks and workers engaged in food preparation.

• Utilizes
interpersonal and communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.

• Supervises and manages employees.
Manages all day-to-day operations. Understands employee positions well enough
to perform duties in employees' absence.

• Encourages and builds mutual
trust, respect, and cooperation among team members.

• Serves as a role
model to demonstrate appropriate behaviors.

• Ensures and maintains
the productivity level of employees.

• Establishes and maintains open,
collaborative relationships with employees and ensures employees do the same
within the team.

• Estimates daily production needs on a weekly basis
and communicates production needs to kitchen personnel daily.

• Leads
shifts while personally preparing food items and executing requests based
on required specifications.

Maintaining Culinary
Goals

• Achieves and exceeds goals including performance goals,
budget goals, team goals, etc.

• Develops specific goals and plans
to prioritize, organize, and accomplish your work.

• Comprehends budgets,
operating statements and payroll progress reports as needed to assist in
the financial management of department.

• Schedules employees to business
demands and tracks employee time and attendance.

• Understands the impact
of departments operation on the overall property financial goals and objectives
and manages to achieve or exceed budgeted goals.

• Orders employee
uniforms according to budget and ensures uniforms are properly inventoried
and maintained.

• Reviews staffing levels to ensure that guest service,
operational and financial objectives are met.

Ensuring
Exceptional Customer Service

• Provides services that are above
and beyond for customer satisfaction and retention.

• Manages day-to-day
operations, ensuring the quality, standards and meeting the expectations of
the customers on a daily basis.

• Improves service by communicating
and assisting individuals to understand guest needs, providing guidance,
feedback, and individual coaching when needed.

• Sets a positive example
for guest relations.

• Handles guest problems and complaints.

•
Strives to improve service performance.

• Helps employees receive
on-going training to understand guest expectations.

Managing and Conducting Human Resource Activities

•
Identifies the developmental needs of others and coaching, mentoring,
or otherwise helping others to improve their knowledge or skills.

•
Identifies the educational needs of others, developing formal educational
or training programs or classes, and teaching or instructing others.

•
Assists as needed in the interviewing and hiring of employee team members
with appropriate skills.

• Participates in the employee performance
appraisal process, providing feedback as needed.

• Solicits employee
feedback, utilizes an "open door" policy and reviews employee satisfaction
results to identify and address employee problems or concerns.

•
Participates in training the Restaurant and Catering staff on menu items
including ingredients, preparation methods and unique tastes.

Additional Responsibilities

• Provides information
to supervisors, co-workers, and subordinates by telephone, in written form,
e-mail, or in person.

• Analyzes information and evaluating results
to choose the best solution and solve problems.

• Assists Executive Chef
with all kitchen operations.

• Attends and participates in all pertinent
meetings.

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers. JW creates opportunities for training, development, recognition
and most importantly, a place where you can pursue your passions in a luxury
environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our
associates. That’s The JW Treatment™. In joining JW Marriott, you join
a portfolio of brands with Marriott International. Be where you can
do your best work,​ begin your purpose, belong to an amazing
global​ team, and become the best version of you.