JOB SUMMARY
Assists the Sous Chef in ensuring the quality, consistency and production
of areas of responsibility in kitchen. Exhibits culinary talents by personally
performing tasks while leading the staff and managing all food related
functions. Works with team to improve guest and employee satisfaction while
maintaining the operating budget. Must ensure sanitation and food standards
are achieved. Develops and trains team to improve results.
CANDIDATE PROFILE
Education
and Experience
• High school diploma or GED; 4 years experience
in the culinary, food and beverage, or related professional area.
• 2-year degree from an accredited university
in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years
experience in the culinary, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Ensuring Culinary Standards and Responsibilities are Met
• Supervises the preparation and production of all hot or cold food items
for buffet and a la carte menu to ensure that they are in compliance with
the prescribed recipes and specifications.
• Supervises kitchen shift
operations and ensures compliance with all Food & Beverage policies,
standards and procedures.
• Maintains food preparation handling
and correct storage standards.
• Recognizes superior quality products,
presentations and flavor.
• Plans and manages food quantities and plating
requirements for the food operation (e.g., restaurant, banquet, pastry
shop).
• Communications production needs to key personnel.
•
Produces production prep list.
• Assists in developing daily
and seasonal menu items.
• Ensures compliance with all applicable laws
and regulations (e.g., HACCP, OSHA, ASI and Health Department).
• Assists
in estimating daily restaurant production needs.
• Prepares and cooks
foods of all types, either on a regular basis or for special guests
or functions.
• Checks the quality of raw and cooked food products
to ensure that standards are met.
• Determines how food should
be presented and creates decorative food displays.
Leading Kitchen Team
• Supervises and coordinates
activities of cooks and workers engaged in food preparation.
• Utilizes
interpersonal and communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.
• Leads shift teams while personally
preparing food items and executing requests based on required
specifications.
• Supervises and manages restaurant kitchen employees.
Understanding employee positions well enough to perform duties in employees’
absence.
• Encourages and builds mutual trust, respect, and cooperation
among team members.
• Serving as a role model to demonstrate appropriate
behaviors.
• Ensuring and maintaining the productivity level
of employees.
• Ensures employees are cross-trained to support successful
daily operations.
• Ensures employees understand expectations
and parameters.
• Establishes and maintains open, collaborative
relationships with employees and ensures employees do the same within the team.
• Assumes duties of the Sous Chef in his/her absence.
• Assists
Chef in daily line up and conducts in his/her absence.
Establishing and Maintaining Kitchen Goals
• Sets
and supports achievement of kitchen goals including performance goals, budget
goals, team goals, etc.
• Developing specific guidance and plans
to prioritize, organize, and accomplish daily kitchen operations work.
•
Understands the impact of kitchen operation on the overall property financial
goals and objectives and manages to achieve or exceed budgeted goals.
•
Effectively investigates, reports and follows-up on employee accidents.
•
Knows and implements company safety standards.
Ensuring
Exceptional Customer Service
• Provides services that are above
and beyond for customer satisfaction and retention.
• Manages day-to-day
operations, ensuring the quality, standards and meeting the expectations of
the customers on a daily basis.
• Improves service by communicating
and assisting individuals to understand guest needs, providing guidance,
feedback, and individual coaching when needed.
• Sets a positive example
for guest relations.
• Emphasizes guest satisfaction during all
departmental meetings and focuses on continuous improvement.
• Empowers
employees to provide excellent customer service.
• Handles guest problems
and complaints.
• Interacts with guests to obtain feedback on product
quality and service levels.
Managing and Conducting
Human Resource Activities
• Identifies the developmental needs
of others and coaching, mentoring, or otherwise helping others to improve their
knowledge or skills.
• Participates in training restaurant staff on menu
items including ingredients, preparation methods and unique tastes.
•
Manages employee progressive discipline procedures.
• Participates in
the employee performance appraisal process, providing feedback as needed.
• Uses all available on the job training tools for employees.
•
Assists as needed in the interviewing and hiring of employee team members
with appropriate skills.
Additional Responsibilities
• Provides information to supervisors, co-workers,
and subordinates by telephone, in written form, e-mail, or in person.
•
Analyzes information and evaluating results to choose the best solution
and solve problems.
• Attends and participates in all pertinent
meetings.
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