JOB SUMMARY
Assists the Sous Chef in ensuring the quality, consistency and production
of areas of responsibility in kitchen. Exhibits culinary talents by personally
performing tasks while leading the staff and managing all food related
functions. Works with team to improve guest and employee satisfaction while
maintaining the operating budget. Must ensure sanitation and food standards
are achieved. Develops and trains team to improve results.
CANDIDATE PROFILE
Education
and Experience
• High school diploma or GED; 4 years experience
in the culinary, food and beverage, or related professional area.
OR
• 2-year degree from an accredited university in Culinary Arts, Hotel
and Restaurant Management, or related major; 2 years experience in the culinary,
food and beverage, or related professional area.
CORE
WORK ACTIVITIES
Ensuring Culinary Standards
and Responsibilities are Met
• Supervises the preparation
and production of all hot or cold food items for buffet and a la carte menu
to ensure that they are in compliance with the prescribed recipes
and specifications.
• Supervises kitchen shift operations and ensures
compliance with all Food & Beverage policies, standards and procedures.
• Maintains food preparation handling and correct storage standards.
•
Recognizes superior quality products, presentations and flavor.
• Plans
and manages food quantities and plating requirements for the food operation
(e.g., restaurant, banquet, pastry shop).
• Communications production
needs to key personnel.
• Produces production prep list.
• Assists
in developing daily and seasonal menu items.
• Ensures compliance
with all applicable laws and regulations (e.g., HACCP, OSHA, ASI and Health
Department).
• Assists in estimating daily restaurant production
needs.
• Prepares and cooks foods of all types, either on a regular basis
or for special guests or functions.
• Checks the quality of raw
and cooked food products to ensure that standards are met.
• Determines
how food should be presented and creates decorative food displays.
Leading Kitchen Team
• Supervises and coordinates
activities of cooks and workers engaged in food preparation.
• Utilizes
interpersonal and communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.
• Leads shift teams while personally
preparing food items and executing requests based on required
specifications.
• Supervises and manages restaurant kitchen employees.
Understanding employee positions well enough to perform duties in employees’
absence.
• Encourages and builds mutual trust, respect, and cooperation
among team members.
• Serving as a role model to demonstrate appropriate
behaviors.
• Ensuring and maintaining the productivity level
of employees.
• Ensures employees are cross-trained to support successful
daily operations.
• Ensures employees understand expectations
and parameters.
• Establishes and maintains open, collaborative
relationships with employees and ensures employees do the same within
the team.
• Assumes duties of the Sous Chef in his/her absence.
•
Assists Chef in daily line up and conducts in his/her absence.
Establishing and Maintaining Kitchen Goals
• Sets
and supports achievement of kitchen goals including performance goals, budget
goals, team goals, etc.
• Developing specific guidance and plans
to prioritize, organize, and accomplish daily kitchen operations work.
•
Understands the impact of kitchen operation on the overall property financial
goals and objectives and manages to achieve or exceed budgeted goals.
•
Effectively investigates, reports and follows-up on employee accidents.
•
Knows and implements company safety standards.
Ensuring
Exceptional Customer Service
• Provides services that are above
and beyond for customer satisfaction and retention.
• Manages day-to-day
operations, ensuring the quality, standards and meeting the expectations of
the customers on a daily basis.
• Improves service by communicating
and assisting individuals to understand guest needs, providing guidance,
feedback, and individual coaching when needed.
• Sets a positive example
for guest relations.
• Emphasizes guest satisfaction during all
departmental meetings and focuses on continuous improvement.
• Empowers
employees to provide excellent customer service.
• Handles guest problems
and complaints.
• Interacts with guests to obtain feedback on product
quality and service levels.
Managing and Conducting Human
Resource Activities
• Identifies the developmental needs
of others and coaching, mentoring, or otherwise helping others to improve their
knowledge or skills.
• Participates in training restaurant staff on menu
items including ingredients, preparation methods and unique tastes.
•
Manages employee progressive discipline procedures.
• Participates in
the employee performance appraisal process, providing feedback as needed.
• Uses all available on the job training tools for employees.
•
Assists as needed in the interviewing and hiring of employee team members
with appropriate skills.
Additional Responsibilities
• Provides information to supervisors, co-workers,
and subordinates by telephone, in written form, e-mail, or in person.
•
Analyzes information and evaluating results to choose the best solution
and solve problems.
• Attends and participates in all pertinent
meetings.
Marriott Hotels strive to elevate the art of hospitality,
innovating at every opportunity while keeping the comfort of the oh-so-familiar
all around the globe. As a host with Marriott Hotels, you will help keep
the promise of “Wonderful Hospitality.
Always.” by delivering thoughtful, heartfelt, forward-thinking service
that upholds and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.