Chef de rang

For the opening of the new exclusive
Akira Back restaurant, The St. Regis Rome is casting for a Chef de
rang.

The ideal candidate is able to provide an outstanding customer
service to our international guests whilst delivering service to the highest
standards.

POSITION SUMMARY

Reporting to
the Specialty Restaurant Manager, the role will be part of the AB Restaurant
team, proud to engage our guests and to create exquisite moments.

Serve
food courses and alcoholic/non-alcoholic beverages to guests. Answer questions
on menu selections. Communicate with the kitchen regarding menu questions,
the length of wait, recook orders, and product availability. Follow cycle time
guidelines for all meals. Maintain cleanliness of work areas throughout the day.

Communicate additional meal requirements, allergies, dietary needs, and special
requests to the kitchen. Inspect the cleanliness and presentation all chinaware,
glassware, and silverware prior to use. Monitor and maintain the cleanliness
of assigned tables including ensuring courses are cleared and tables
are properly crumbed. Communicate with guests and other employees and ensure
staff is working together as a team to ensure optimum service.

Follow all
company and safety and security policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; and complete safety training
and certifications. Ensure uniform and personal appearance are clean
and professional, maintain confidentiality of proprietary information,
and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate
and address guests’ service needs, assist individuals with disabilities,
and thank guests with genuine appreciation. Speak with others using clear
and professional language.

CORE WORK ACTIVITIES

• Welcome guests and promptly attend to their tables, delivering a warm
  and personalized service experience.
• Serve food and beverages
  to guests, providing knowledgeable recommendations.
• Demonstrate
  excellent menu knowledge and confidently assist guests with questions, dietary
  requirements and special requests.
• Record transactions in the MICROS
  system correctly and timely.
• Anticipate the needs of the guests
  and check-in throughout the dining experience to assure satisfaction with food
  and beverage offerings.
• Clean tables, complete closing duties
  and re-stock tableware and other supplies.
• Communicate effectively
  with the kitchen regarding menu questions, waiting time, recook orders, product
  availability, allergies, dietary requirements and special requests.


• Follow cycle time guidelines for all meals.
• Maintain cleanliness
  and organization of work areas throughout the shift.
• Inspect
  the cleanliness and presentation of all chinaware, glassware, silverware
  and service equipment prior to use.
• Follow Standard Operating
  Procedures and brand identity guidelines.
• Comply with all company,
  health, safety and security policies and procedures.
• Maintain
  confidentiality of proprietary information; protect company assets.


• Support all co-workers and treat them with dignity and respect.


• Comply with quality assurance expectations and standards.
• Perform
  other reasonable job duties as requested by Supervisors.
• Welcome guests
  and be the AB concept brand ambassador; manage guest’s requests and complaints
  in line with our service culture.
• Comply with all health, safety
  and hygiene standards and policies.

• Assist colleagues and support
  other operational areas when required.

  CANDIDATE
  PROFILE

• A team Player with flexible & positive
  attitude.
• Exceptional storytelling and guest engagement skills.


• Passion for the hospitality industry.
• Possess a good command
  of English and Italian.
• An excellent verbal manner and proven customer
  service skills.
• Good knowledge or experience in the hospitality
  industry, Asian, Japanese or fusion dining concept preferred.
• Good
  organization skills with attention to detail.
• Good leadership
  and training experience.
• Able to work in a fast-paced environment &
  remain calm under pressure.
• Be able to demonstrate experience
  in complaint handling.
• Strong grooming standards and professional
  presentation.

• Availability to work late nights, weekends, and bank
  holidays as we operate 365 days a year.

  What
  we offer

• Discounts on hotel rooms, gift shop items, food
  and beverage across the company.
• Learning and development opportunities
  online, on the job and in class.
• Charity events, Wellbeing activities
  through the TakeCare program.
• Experienced management & motivated
  and engaging colleagues.
• Canteen service and uniform.