Chief Engineer of Residences

JOB SUMMARY

Assists in the management of all engineering/maintenance operations, including
maintaining the building, grounds and physical plant with particular attention
towards safety, security and asset protection. Provides input for the budget,
capital expenditure projects, preventative maintenance and energy conservation.
Responsible for maintaining regulatory requirements. Leads the emergency
response team for all facility issues.

CANDIDATE
PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering
and maintenance or related professional area; technical training
in HVAC-R/electrical/plumbing.

OR

• 2-year degree from
an accredited university in Building and Construction, Engineering, Mechanics,
or related major; 2 years experience in the engineering and maintenance
or related professional area; technical training
in HVAC-R/electrical/plumbing.

CORE WORK
ACTIVITIES

Managing Property Operations
and Engineering Budgets

• Supervises Engineering in the absence
of the Director of Engineering.

• Assists in managing the physical plant
including equipment, refrigeration, HVAC, plumbing, water treatment, electrical
and life safety systems.

• Maintains and operates equipment at optimum
effectiveness, efficiency and safety.

• Establishes and manages
an effective rooms maintenance program.

• Verifies compliance with all
Engineering departmental policies, standards and procedures.

• Monitors
department's controllable expenses to achieve or exceed budgeted goals.

•
Selects and orders new equipment, supplies, and furnishings.

• Inspects
and evaluates the physical condition of facilities in order to determine
the type of work required.

• Recommends or arranges for additional
services such as painting, repair work, renovations, and the replacement
of furnishings and equipment.

• Supervises the day to day operations
of Engineering.

Maintaining Property
Standards

• Maintains accurate logs and records as required.

• Assists in effectively planning, scheduling and evaluating preventative
maintenance programs.

Providing Exceptional Customer
Service

• Handles guest problems and complaints effectively.

• Empowers employees to provide excellent customer service.

• Displays
leadership in guest hospitality by exemplifying excellent customer service
and creating a positive atmosphere for guest relations.

Managing Profitability

• Helps establish priorities
for total property maintenance needs.

• Verifies that on-going
communication occurs in all areas of responsibility to create awareness
of business objectives, awareness of expectations and recognition of exemplary
performance.

Conducting Human Resources
Activities

• Celebrates successes and publicly recognizes
the contributions of team members.

• Establishes and maintains open,
collaborative relationships with employees.

• Ensures employees
are treated fairly and equitably.

• Strives to improve service
performance.

• Provides feedback to employees based on observation
of service behaviors and solicits employee feedback.

• Supervises
employee's ability to execute departmental and property emergency
procedures.

• Reviews employee satisfaction results to identify
and address employee problems or concerns.

• Helps maintain regulatory
compliance to facility regulations and safety standards.

• Verifies
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Ensures property policies are administered fairly
and consistently.

MIRJ

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold
Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every
day. The Gold Standards are the foundation of The Ritz-Carlton and are
what guides us each day to be better than the next. It is this foundation
and our belief that our culture drives success by which The Ritz Carlton
has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.