Cigar Club Membership Experience Ambassador

POSITION SUMMARY

Serve as the point of contact for clients and communicate with
them by phone and email to respond to questions and requests. Enter and retrieve
information contained in computer databases using a keyboard, mouse,
or trackball to update records, files, reservations, and answer inquiries
from guests. Operate standard office equipment other than computers. Prepare
letters, memos, and other documents using word processing, spreadsheet,
database, or presentation software. Transmit information or documents using
a computer, mail, or facsimile machine, including proofreading and editing
written information to ensure accuracy and completeness.

Enter and locate work-related information using computers and/or point of sale
systems.

Follow all company policies and procedures, ensure
uniform and personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company assets. Welcome
and acknowledge all guests according to company standards, anticipate
and address guests’ service needs, assist individuals with disabilities,
and thank guests with genuine appreciation. Speak with others using clear
and professional language, prepare and review written documents accurately
and completely, and answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with other employees
and departments, support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Report accidents, injuries,
and unsafe work conditions to manager.

Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the care
and comfort of our guests.

Your role will be to ensure that
the “Gold Standards” of The Ritz-Carlton are delivered graciously
and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.