Claims Unit Manager
Negotiable
Location
Liberia, Maryland
Job Description
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JOB SUMMARY
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The Claims Unit Manager is responsible
for overseeing the adjustment and resolution of self-insured
and self-administered casualty claims across multiple jurisdictions, ensuring
compliance with legal and organizational standards. This role manages a team
of 3–6 claims professionals, including adjusters, assistants, and administrative
support personnel, providing training, guidance, and performance oversight.
The manager monitors caseloads to maintain appropriate balance based
on jurisdictional requirements and the complexity of workers’ compensation
and general liability claims, ensuring high-quality, timely, and cost-effective
claim outcomes.
- Minimum of 5 years
workers’ compensation claims adjusting experience with advance knowledge
of claims processing, including full claim investigations, evaluation,
and resolution.
- Demonstrated experience providing technical guidance and direction,
including strong case management training and support.
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- Strong technical knowledge of civil
laws and state workers’ compensation statutes.
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Preferred
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- Bachelor’s degree in risk management
or claims
- Certification from various Claims seminars
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- Workers’ Compensation license
- Hybrid to Marriott
International HQ in Bethesda, MD
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CORE WORK ACTIVITIES
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- Maintain primary responsibility
for settlement decisions up to individual authority.
style="margin:0px;padding:0px"> - Assign, control and monitor staff
investigations/dispositions to assure compliance with state laws/regulations
and department policies and procedures.
style="margin:0px;padding:0px"> - Monitor and approve benefit, claims
and expense payments to assure reasonableness, accuracy and timeliness.
- Review unit
transactions to assure proper procedure and prompt error corrections.
- Oversee and manage
unit Service Call Program.
style="margin:0px;padding:0px"> - Monitor and assess adequacy
of reserves.
- Oversee and ensure the effective management of workers' compensation (WC)
and liability claims by adjusters, in accordance with legal requirements
and company policies. Key areas of focus include but are not limited to:
- Prompt investigation
of claims, including obtaining statements to determine liability
and compensability.
- Evaluation of damages and payment of benefits as prescribed by law and/or
Marriott policies and procedures.
style="margin:0px;padding:0px"> - Collection of necessary documentation
to support timely loss adjustment and oversight of settlement decisions within
individual authority limits.
style="margin:0px;padding:0px"> - Completion and monitoring of timely WC
payments and required state filings.
style="margin:0px;padding:0px"> - Management of WC medical treatment
with the goal of minimizing disability, including consultation with Occupational
Health Services as needed.
style="margin:0px;padding:0px"> - Oversight of litigation cases,
including coordination with outside attorneys and support for discovery, trial
preparation, and legal strategy.
style="margin:0px;padding:0px"> - Evaluation of claims for potential
third-party liability or subrogation recovery.
style="margin:0px;padding:0px"> - Partner with the Regional Director
and Operations Managers to ensure effective communication, coordination,
and issue resolution across key operational areas, including:
- Notifying leadership of staff
absences, schedules, and appointments.
style="margin:0px;padding:0px"> - Informing of attorney, vendor, or other
visits from external parties.
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style="margin:0px;padding:0px"> - Communicating updates on upcoming
trials and their outcomes.
style="margin:0px;padding:0px"> - Discussing significant incidents such
as I.D. rapes, deaths, or outbreaks.
style="margin:0px;padding:0px"> - Reporting personnel issues or concerns
as they arise.
- Delivering monthly statistical reports within five days of receiving
the data.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture.
We are committed to non-discrimination on any protected basis, such
as disability and veteran status, or any other basis covered under applicable
law.
All positions offer a 401(k) plan, stock purchase plan,
discounts at Marriott properties, commuter benefits, employee assistance plan,
and childcare discounts. Benefits are subject to terms and conditions, which
may include rules regarding eligibility, enrollment, waiting period,
contribution, benefit limits, election changes, benefit exclusions, and others.
Click
href="https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf"
rel="nofollow" target="_blank">here to learn more.
Full-time positions also offer coverage for medical, dental,
vision, health care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance, adoption
expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees
will accrue paid sick leave, 0.077 PTO balance for every hour worked and
be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment
that enables associates to Be connected. Headquarters-based positions
are considered hybrid, for candidates within a commuting distance to Bethesda,
MD; candidates outside of commuting distance to Bethesda, MD will be considered
for Remote positions.
Marriott International is the world’s largest
hotel company, with more brands, more hotels and more opportunities
for associates to grow and succeed. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
We have an extraordinary portfolio of brands, with over 9,700 hotels and resorts under more than 30 preferred brands in the industry, covering 143 countries and regions, offering a richer selection for you to feel, experience, and explore the world.
