Clerk-Front Desk

POSITION
SUMMARY

Process all guest check-ins
by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions,
or concerns. Coordinate with Housekeeping to track readiness of rooms
for check-in.

Communicate parking procedures to guests/visitors and dispatch bell staff
or valet staff as needed. Supply guests with directions and information
regarding property and local areas of interest. Run daily reports (number
of arrivals, departures), identify any special requests, and check reports
for accuracy. Complete designated cashier and closing reports in the computer
system. Cash guests' personal checks and traveler's checks.

Count bank at the beginning and end of shift. Balance and drop receipts
according to Accounting specifications.

Follow all company safety
and security policies and procedures; report accidents, injuries, and unsafe
work conditions to manager. Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others. Comply
with quality assurance expectations and standards. Stand, sit, or walk for
an extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

PREFERRED
QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory
Experience: No supervisory experience.

License or Certification: None

JW
万豪酒店是万豪国际集团旗下的奢华酒店品牌，在全球各大城市和度假胜地拥有 100
多间酒店及度假酒店。JW
坚持以人为本的品牌文化，深信员工是我们的立足之本，有了快乐的员工，才有满意的宾客。JW
万豪酒店的员工自信、创新、真诚、敏悟，传承了万豪国际集团创始人 J.Willard
Marriott（与品牌同名）的卓越品质。欢迎加入我们，成为 JW
万豪大家庭的一员，体验不同以往的工作氛围，在多元化环境中感受同事情谊。JW
为员工提供培训、发展、认可的机会，让您在注重整体健康的豪华环境中尽情挥洒工作热情。超凡待客之道源于员工关怀之道。这就是
JW 非凡款待。加入 JW
万豪酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。