Clerk-Front Desk/フロントデスクスタッフ（コートヤード・バイ・マリオット沖縄リゾート）
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Japan, Okinawa
POSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room,
and issuing and activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Process all check-outs including
resolving any late and disputed charges. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Coordinate with Housekeeping
to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff
or valet staff as needed. Supply guests with directions and information
regarding property and local areas of interest. Run daily reports (number
of arrivals, departures), identify any special requests, and check reports
for accuracy. Complete designated cashier and closing reports in the computer
system. Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift. Balance and drop receipts
according to Accounting specifications.
Follow all company
safety and security policies and procedures; report accidents, injuries,
and unsafe work conditions to manager. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette.
Develop and maintain positive working relationships with others. Comply
with quality assurance expectations and standards. Stand, sit, or walk for
an extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
PREFERRED
QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory
Experience: No supervisory experience.
License or Certification: None
At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable law.
At
Courtyard, we’re passionate about better serving the needs of travelers
everywhere. It’s what inspired us to create the first hotel designed
specifically for business travelers, and it’s why the Courtyard experience today
empowers our guests, no matter the purpose of their trip. We’re looking
for achievers who are passionate about providing a guest experience that goes
above and beyond, enjoy being part of a small yet ambitious team, and love
learning how to always improve – all while having fun.
