Clerk-Reservations
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Saudi Arabia, Riyad
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received
by phone, fax, or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee, special rate, and cancellation policies to callers. Accommodate
and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Input and access data
in reservation system. Indicate special room reservation types (e.g.,
complimentary rooms, employee discounts, travel agent inspection rates,
and wholesale reservations) by inputting the correct code and rate into
the reservation system. Follow proper escalation procedures when addressing
guest concerns.
Follow all company policies and procedures;
ensure uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets; protect
the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common goals;
listen and respond appropriately to the concerns of other employees. Comply
with quality assurance expectations and standards. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D.
equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License
or Certification: None
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated. Our greatest strength lies in the rich blend of culture, talent,
and experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At Westin, we are committed
to empowering guests to regain control and enhance their well-being when
they need it most while traveling, ensuring they can be the best version
of themselves. To achieve the brand mission of becoming the preeminent wellness
brand in hospitality, we need passionate and engaged associates to bring
the brand’s unique programming to life.
We want our associates to embrace their own well-being practices both on and off
property. You are the ideal Westin candidate if you are passionate; you
are active and take pride in how you maintain your well-being; you
are optimistic; you are adventurous. Be where you can do your best work,
begin your purpose, belong to an amazing globalteam,
and become the best version of you.
