Clerk-Reservations (予約管理スタッフ）

HOTEL
DESCRIPTION

Kagoshima is
the southwestern prefecture of the Kyushu Island. Major economic pillars of
the prefecture include agricultural and food, electronic and automotive-related
industries. The Hotel will be part of a mixed-use development that comprises
also commercial and recreation facilities. The Hotel will occupy the 3rd to 19th
floors of the building above retail podium. The Hotel is located 10 minutes
drive away from Kagoshima Chuo Station and 40 minutes drive away from Kagoshima
Airport.

The Hotel will offer 228 guestrooms
including suites, all of which feature the Sheraton Signature Sleep Experience.

In addition to all-day dining, guests will be able to enjoy Sheraton’s original
cuisine at the restaurants' facilities and lobby lounge bar. The hotel will also
have 953 sqm of function space, including a 500 sqm-banquet room, four meeting
rooms, and a pre-function area. Other facilities include a fitness center,
Sheraton Club Lounge, spa.

ホテル概要

鹿児島県は九州の南西部です。県の主要な経済の柱は、農業・食品、電子・自動車関連産業です。ホテルは、商業施設とレクリエーション施設で構成される多目的開発の一部になります。ホテルは、小売店の表彰台の上の建物の3階から19階を占めます。鹿児島中央駅から車で10分、鹿児島空港から車で40分です。

ホテルにはスイートを含む228室の客室があり、そのすべてにシェラトンシグネチャースリープエクスペリエンスが備わっています。終日営業のほか、レストランの施設やロビーラウンジバーでシェラトンのオリジナル料理を楽しめます。

ホテルには、500平方メートルの宴会場、4つの会議室、プレファンクションエリアを含む953平方メートルのファンクションスペースもあります。その他の施設には、フィットネスセンター、シェラトンクラブラウンジ、スパがあります。

POSITION SUMMARY

Process all reservation requests,
changes, and cancellations received by phone, fax, or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability
of room type and rate.

Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests. Answer questions about property
facilities/services and room accommodations. Follow sales techniques to maximize
revenue. Input and access data in reservation system.

Indicate special room reservation types (e.g., complimentary rooms, employee
discounts, travel agent inspection rates, and wholesale reservations)
by inputting the correct code and rate into the reservation system. Follow
proper escalation procedures when addressing guest concerns.

Follow all
company policies and procedures; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary information;
protect company assets; protect the privacy and security of guests
and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to
the concerns of other employees.

Comply with quality assurance expectations and standards. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D.
equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License
or Certification: None

At Marriott International, we are dedicated
to being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.