Club Loss Prevention Officer

POSITION SUMMARY

Patrol all areas of the property; assist guests with room access.
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms,
and fire life safety system. Lock property entrances when required. Conduct
daily physical hazard inspections. Respond to accidents, contact EMS
or administer first aid/CPR as required.

Assist guests/employees during emergency situations. Notify appropriate
individuals in the event of accidents, attacks, or other incidents. Defuse
guest/employee disturbances. Call for outside assistance if necessary. Complete
incident reports to document all Security/Loss Prevention related incidents.

Handle all interruptions and complaints. Resolve safety hazard situations.
Escort any unwelcome persons from the property without interrupting the orderly
flow of property operation. Report to scenes of vehicle accidents/thefts. Call
for assistance using proper code responses.

Complete a Loss Prevention shift summary/daily activity report. Maintain
confidentiality of all Security/Loss Prevention and property reports/documents;
release information only to authorized individuals. Conduct investigations
and gather evidence. Conduct interviews with relevant parties.

Follow all company policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; complete safety training
and certifications; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review
written documents accurately and completely. Develop and maintain positive
working relationships with others; support team to reach common goals. Comply
with quality assurance expectations and standards. Stand, sit, or walk for
an extended period of time.

In addition, some states may have additional licensing/registration requirements
to be considered for this position. Read and visually verify information in
a variety of formats (e.g., small print). Visually inspect tools, equipment,
or machines (e.g., to identify defects). Enter and locate work-related
information using computers and/or point of sale systems. Move at a speed
required to respond to work situations (e.g., run, walk, jog).

Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 50 pounds without assistance and objects weighing in excess of 75 pounds
with assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move through narrow,
confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces
as well as up and down stairs and/or service ramps.

Reach overhead and below the knees, including bending, twisting, pulling,
and stooping. Perform other reasonable job duties as requested
by Supervisors.

PREFERRED QUALIFICATIONS

Education: High
school diploma or G.E.D. equivalent.

Related Work Experience: No related
work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

MIRJ

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.