Club Lounge Supervisor

We are currently recruiting
for a Club Lounge Supervisor to support our In Room Dining and Club Lounge
Departments

The Sheraton Grand Hotel & Spa
is ideally located in the heart of Edinburgh’s financial and tourist area and
is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in
the city with 269 bedrooms, we also have the biggest banqueting and meeting
facilities with a capacity of up to 500 and the award winning One Square
Restaurant.

Additionally the hotel operates the award winning One Spa™, one of Europe's
premier advanced city spas.

The successful candidate
for this position will have a strong food & beverage background within
the Hotel industry, an ability to work unsupervised and experience/knowledge
of banqueting would be required.

A flexible,
customer-focused approach is essential, with excellent organisation
and leadership skills.

Essential
Functions

• Proactively engaging
  with Sheraton Club members
• Assist in directing
  and supervising the daily running of the In Room Dining and Club Lounge areas,
  maintaining the Sheraton Grand`s standards of service, guest satisfaction
  and efficiency.
• Ensure your outlets are adequately
  equipped with operating equipment, guest supplies and restaurant accessories
  in line with business demands.
• When delegated by your
  manager you are responsible to schedule and assign staff according
  to reservation forecast, special activities, events, holidays, vacation
  and operation requirements.
• To conduct regular outlet
  meetings daily pre-shift briefings in each of the outlets in order to review
  and improve service procedures and to communicate special
  arrangements.
• To maintain the Food & Beverage Log
  to record comments, complaints, sales information, revenue and any unusual
  occurrences. This should be updated on a daily business.


• To ensure that all team members within your outlets are well presented
  and correctly groomed according to the Sheraton Grand standards.


• Responsible to ensure there is a downward flow of communication
  from your Manager i.e. relevant information is passed onto all team
  members.

Requirements:

We are looking for a confident individual who is capable to work
on their own initiative as well as part of a team and has a strong desire
to improve on their skills and knowledge as well as:

• Capability of prioritising their workload to meet deadlines, focused
  on solving customer issues
• Ability to handle stress
  and cope with the pressures of the job as and when they occur


• Ability to deal with and adapt to unexpected situations: complaints,
  change
• Good listening skills for use with internal
  and external customers alike
• Flexible approach towards
  hours
• To project a pleasant and positive professional
  image to all contacts at all times.
• Manage cultural needs
  and expectations of guests.
• Punctual attendance to each
  shift.
• Maintain positive teamwork at all
  times.
• Allocate tasks to the team to ensure all duties
  carried out thoroughly and on time.
• Coaching and training
  of the team.