At the top of Melbourne's skyline, The Ritz-Carlton, Melbourne
is a landmark of luxury, renowned for its world-class service, breathtaking city
and bay views, and commitment to creating unforgettable guest experiences.
The Ritz-Carlton Club® is an exclusive sanctuary within the hotel, offering
personalised service, curated culinary experiences, and bespoke amenities
for discerning guests seeking the highest level of luxury and attention
to detail. As Club Lounge Team Leader, you will assist
in leading a team of Ladies and Gentlemen in delivering the exceptional service,
genuine care, and personalised experiences that define The Ritz-Carlton brand
and create lasting memories for every guest.
Position
Summary:
- Assist with leading the Club Lounge team, alongside our Assistant Club
Lounge Manager, in delivering exceptional luxury service across all service
periods, ensuring seamless food and beverage offerings, bar service,
and personalised guest interactions. - Oversee guest arrivals
and departures within the Club Lounge, supporting check-in and check-out
processes to create memorable and seamless guest experiences. - Act as
a role model for service excellence, coaching and mentoring Club Lounge
attendants to consistently meet The Ritz-Carlton and Marriott brand
standards. - Review daily arrivals, departures, VIP guests, preferences,
and special requests, ensuring proactive service delivery and personalised guest
experiences. - Serve as a knowledgeable ambassador for Melbourne and
The Ritz-Carlton, assisting guests with local recommendations, reservations,
transportation, dining, entertainment, and sightseeing arrangements.
- Ensure the Club Lounge is maintained to the highest luxury standards,
conducting regular inspections to guarantee cleanliness, organisation, stock
levels, and presentation readiness throughout the day. - Oversee
the preparation and service of alcoholic and non-alcoholic beverages, ensuring
compliance with responsible service requirements and company standards.
- Coordinate effectively with Front Office, Concierge, Housekeeping, Food
& Beverage, and other departments to ensure seamless communication
and timely resolution of guest requests and concerns. - Monitor daily
operations and service standards, identifying opportunities to enhance
efficiency, guest satisfaction, and overall Club Lounge performance.
- Support training, onboarding, and development initiatives to build a highly
engaged and high-performing Club Lounge team. - Promote hotel facilities,
signature experiences, and Marriott Bonvoy benefits to enhance the guest
journey, drive engagement, and support revenue opportunities. - Assist
with inventory control, ordering, and administrative responsibilities to ensure
smooth and efficient Club Lounge operations. - Handle guest feedback,
service recovery, and escalated concerns with professionalism, ensuring prompt
resolution and guest satisfaction. - Foster a culture of teamwork,
accountability, and excellence, ensuring the Club Lounge consistently delivers
world-class hospitality experiences.
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About
You:
- An up-to-date RSA
- Relevant experience in
a similar role - Experience using OPERA PMS
- Working rights
in Australia - Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
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Our Benefits:
- Exclusive staff discounts on food and beverage and hotel
rooms (including all properties within the Marriott International group)
for you, your family and friends - Be part of Life with the Works
program where you can enjoy flexible working hours & locations, time off
to pursue your passion through sabbatical leave, and paid leave during your
birthday month - Grow, develop, and progress with internationally
recognised training programs, unlimited strategic development and exciting
career opportunities within the Marriott International group - Genuine
care for associates’ physical, emotional and financial wellbeing through our
Employee Assistance Program - Opportunity to receive Employee Referral
Incentives and get paid for working with your friend - Work for
the Largest Hotel Network in the World which values equality, diversity
and inclusiveness
At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an environment where
the unique backgrounds of our associates are valued and celebrated. Our greatest
strength lies in the rich blend of culture, talent, and experiences of our
associates.
We are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.
At more than 100 award-winning properties worldwide,
The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. Attracting the world’s top hospitality professionals who curate lifelong
memories, we believe that everyone succeeds when they are empowered to
be creative, thoughtful and compassionate.
Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.
Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
