Cluster Director of Revenue Strategy

JOB SUMMARY

This position overlooks The St. Regis Amman Hotel, W Amman Hotel, Al
Manara Luxury Collection and Westin Saraya Aqaba

Leads inventory
management and analysis activities and staff in a given hotel or multi-property
market. Manages pricing, positioning and inventory for hotel or hotels within
area of purview. Monitors all processes associated with demand, revenue,
inventory, forecasting and opportunity analysis. Develops and recommends sales
strategy for pricing of the transient customer, wholesale, and group segments.

Identifies new revenue opportunities and effectively communicates sales strategy
and pricing to all key stakeholders. Acts as primary contact and maintains
productive relationships with all stakeholders, including hotel General
Managers, sales leaders, franchisees and owners.

CANDIDATE PROFILE

Education
and Experience

A degree in a relevant business
discipline preferred or demonstration of equivalent work experience.

CORE WORK ACTIVITIES

Managing
Revenue Management Projects and Strategy

• Determines sales
strategy, evaluates effectiveness and prepares historical and future analysis
of revenue and profit opportunities.

• Monitors the annual pricing
process for transient, group and catering rooms, and function space.

•
Establishes and maintains effective dynamic and rational pricing strategies
for rooms and function space.

• Develops and executes the hotel(s)
strategic plan(s).

• Prepares sales strategy meeting agenda, monitors
preparation of supporting documentation and leads property meetings.

•
Establishes long-range objectives and specifies the strategies and actions
to achieve them.

• Works closely with Sales and Marketing for business
opportunities and aims to increase profitability of the organization.

•
Manages room authorizations, rates and restrictions.

• Utilizes brand’s
revenue management systems and tools to ensure that revenue and profit
are maximized.

• Prepares budgets for transient, group and catering.

• Updates market knowledge and aligns strategies and approaches
accordingly.

• Serves as a demand expert for team members, GMs,
and regional stakeholders

• Verifies that sales strategies and rate
restrictions are communicated, implemented and modified as market conditions
fluctuate.

• Promotes and protects brand integrity and positioning.

• Participates in quarterly regional reviews.

• Utilizes interpersonal
and communication skills to lead, influence, and encourage others; advocates
sound financial/business decision making; demonstrates honesty/integrity; leads
by example.

• Attends meetings to plan, organize, prioritize, coordinate
and manage activities and solutions.

• Verifies property diagnostic
processes (PDP) are used to maximize revenue and profits.

• Demonstrates
knowledge of job-relevant issues, products, systems, and processes.

•
Explores opportunities that drive profit, create value for clients,
and encourage innovation; challenges existing processes/systems/products to make
improvements.

• Thinks creatively and practically to develop, execute
and implement new business plans.

• Develops 6-month, 12-month and 2-year
strategic action plans for management of property room and catering
revenues.

• Performs regular quality checks to verify strategies
are implemented correctly and producing desired results, ensuring any gaps
are identified and addressed.

Analyzing and Reporting
Revenue Management Data

• Actively participates in the weekly
and long range forecasts.

• Compiles information, analyzes and monitors
actual sales against projected sales.

• Identifies the underlying
principles, reasons, or facts of information by breaking down information
or data into separate parts.

• Analyzes information and evaluates results
to choose the best solution and solve problems.

• Uses computers
and computer systems (including hardware and software) to, set up functions,
enter data, or process information.

• Generates and provides accurate
and timely results in the form of reports, presentations, etc.

• Prepares
forecasts of revenue, profit, demand and occupancy for rooms for prescribed
timeframes.

• Prepares revenue and profit opportunity analysis.

•
Provides revenue analysis functional expertise and leadership to general
managers, property leadership teams and sales leaders.

• Compiles
information, analyzes and monitors actual sales against projected sales.

• Assists with account diagnostics process and validates conclusions.

• Analyzes period end and other available systems data to identify trends,
future need periods and obstacles to achieving goals.

• Checks
distribution channels regularly for hotel positioning, information accuracy
and competitor positioning

Building Successful
Relationships

• Develops and manages internal and external key
stakeholder relationships.

• Provides targeted and timely communication
of results, achievements and challenges to all stakeholders.

• Informs
and/or updates the executives, the peers and the subordinates on relevant
information in a timely manner.

• Develops strong partnerships
and relationship with regional team members to successfully achieve regional
goals and priorities.

Managing and Conducting
Human Resources Activities

• Interviews and hires employees
with the appropriate skills to meet the business needs of the operation.

• Develops, implements, and maintains a departmental orientation program
for employees to receive the appropriate new hire training to successfully
perform their job.

• Uses all available on the job training tools
for employees.

• Communicates performance expectations in accordance
with job descriptions for each position and monitors progress.

• Conducts
employee performance appraisals according to Standard Operating Procedures.

• Establishes and maintains open, collaborative relationships with employees
and verifies employees do the same within the team.

• Solicits feedback,
utilizes an “open door” policy and reviews employee satisfaction results
to identify and address employee problems and concerns on a continuous
bases.

• Verifies regular on-going communication is happening in all
areas of responsibility to create awareness of business objectives
and communicate expectations, recognize performance and produce desired business
results.