Cluster Groups Reservations Agent

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Australia, Melbourne
Job Description

POSITION SUMMARY

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At AC Hotels,
we believe attention to detail is the greatest form of generosity we can offer.
Through overthinking every element of the guest’s stay, AC provides everything
you need and nothing you don’t. Be a part of our global tribe and work
with like-minded people. To those cultural innovators, join us as a Reservations
Coordinator today. Use your inner creativity and love for art, design,
and culture to engage and inspire guests.

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style="margin:0px; padding:0px"> style="margin-left:0px">Position Summary:


  • style="margin-left:0px">Handle all incoming calls into the hotel
    and redirect to each department as appropriate

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  • style="margin-left:0px">Analyse and update all guest requests that
    are tailored to their requirements

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  • style="margin-left:0px">Responsible for handling all hotel outlet
    reservations or guest orders

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  • style="margin-left:0px">Assist and coordinate guest bookings, engaging
    with them and exceeding their expectations

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  • style="margin-left:0px">Build and strengthen relationships with existing
    and new customers to enable future bookings

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  • style="margin-left:0px">Liase with other like-minded departments
    to deliver service excellence with each customer experience


  • style="margin-left:0px">Complete reservation administration tasks
    and offer general support to the team

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About
You:



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AC Hotel
is part of Marriott International's Select Stays portfolio, which has committed
to putting people first for 90+ years.

Apply now!

At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an environment where
the unique backgrounds of our associates are valued and celebrated. Our greatest
strength lies in the rich blend of culture, talent, and experiences of our
associates. We are committed to non-discrimination on any protected basis,
including disability, veteran status, or other basis protected by applicable
law.

At AC Hotels, we believe attention to detail is
the greatest form of generosity we can offer. Whether it’s the artful pour of
a drink or the sleek, edited environment, AC Hotels and our family members
believe that if we have time to make it, we have time to make it beautiful.

Our guests recognize and appreciate the precise design of AC Hotels and
the detail-oriented nature of our family members. If you are looking for true
hospitality, AC Hotels offers the perfect environment. Family members express
a global mindset and passion for detail. They present a natural curiosity
to learn and try new things. Whether staying current with trends in art,
technology, or design, family members are eager to share with guests and others.


Family members look to delight others and always ask
themselves how they can improve the service experience.

If this sounds like you, we invite you to explore career opportunities with AC
Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.

We have an extraordinary portfolio of brands, with over 9,700 hotels and resorts under more than 30 preferred brands in the industry, covering 143 countries and regions, offering a richer selection for you to feel, experience, and explore the world.