Cluster Human Resource Manager- Protea Hotel by Marriott Cape Town Breakwater Lodge and Protea Hotel by Marriott Mowbray

JOB SUMMARY

As a member of the property Human Resources support staff, he/she works
with Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment, total compensation,
and training and development.

Additionally, he/she focuses on delivering HR services that meet or exceed
the needs of employees and enable business success; as well as ensures
compliance with all applicable laws, regulations and operating procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma
or GED; 3 years experience in the human resources, management operations,
or related professional area.

OR

• 2-year degree from
an accredited university in Human Resources, Business Administration, or related
major; 1 year experience in the human resources, management operations,
or related professional area.

CORE WORK
ACTIVITIES

Managing Recruitment and Hiring
Process

• Assists in the interviewing and hiring of Human
Resource employee team members with the appropriate skills, as needed.

•
Establishes and maintains contact with external recruitment sources.

•
Attends job fairs and ensures documentation of outreach efforts in accordance
with Human Resource Standard Operating Procedures.

• Networks with local
organizations (e.g., Hotel Association and peers) to source candidates
for current or future openings.

• Oversees/monitors candidate
identification and selection process.

• Provides subject matter expertise
to property managers regarding selection procedures.

• Partners
with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate
identification/selection.

Administering and Educating
Employee Benefits

• Works with the unemployment services
provider to respond to unemployment claims; reviews provider reports
for accuracy and corrects errors.

• Prepares, audits and distributes
unemployment claim activity reports to property management.

• Attends
unemployment hearings and ensures property is properly represented.

•
Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive
the appropriate new hire training to successfully perform their job.

•
Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise
on-going training initiatives and conducts training, when appropriate.

•
Ensures coordination and facilitation of new hire orientation program
to generate a positive first impression for employees and emphasize
the importance of guest service in company culture.

• Ensures attendance
by all new hires and participation of the leadership team in training
programs

• Collaborates with management team to ensure departmental
orientation processes are in place and employees receive the appropriate new
hire training to successfully perform their job.

Maintaining Employee Relations

• Assists
in maintaining effective employee communication channels in the property (e.g.,
develops daily communications and assists with regularly scheduled property-wide
meetings).

• Reviews progressive discipline documentation for accuracy
and consistency, and checks for supportive documentation and is accountable
for determining appropriate action.

• Utilizes an “open door” policy
to acknowledge employee problems or concerns in a timely manner

• Ensures
employee issues are referred to the Department Manager for resolution
or escalated to the Director of Human Resources/Multi-Property Director of Human
Resources.

• Partners with Loss Prevention to conduct employee accident
investigations, as necessary.

• Communicates performance expectations
in accordance with job descriptions for each position.

Managing Legal and Compliance Practices

• Ensures
employee files contain required employment paperwork, proper performance
management and compensation documentation, are properly maintained and secured
for the required length of time.

• Ensures compliance with procedure
for accessing, reviewing, and auditing employee files and ensure compliance
with the Privacy Act.

• Ensures medical records are maintained in
a separate, secure and confidential medical file.

• Facilitates random,
reasonable belief and post accident drug testing process (in properties where
applicable).

• Communicates property rules and regulations via
the employee handbook.

• Ensures all safety and security policies (e.g.,
property removal, lost and found items, blood borne pathogens, accident
reporting, and hygiene) are communicated to employees on a regular basis through
orientation, property meetings, bulletin boards, etc.

• Conducts periodic
claims reviews with Regional Claims office to ensure claims are closed in
a timely manner and reserve levels are appropriate for open claims.

•
Represents Human Resources at the property Safety Committee; helps to identify
ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers
Compensation claims to ensure appropriate employee care and manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g., valid reasons for selection/non-selection
and applicants receive status notifications).