Cluster IT Specialist

As a member
of a defined cluster organization, the Associate has responsibility
for activities in the cluster:

Key focuses in
this role are:

• Contributes advanced knowledge
  and skill in technology and general hospitality business knowledge to support
  assigned property(ies) and technology Information Resources objectives.
  
• Responsible to the property for all technology
  implementation, maintenance and support (including Internet).

Cluster Team members

Regional iT Support
resources

Properties Management primarily the GM and DOF
and other Executive Committee team members

Infrastructure
technology partners

Local hardware, software and service
technology partners

General

Effective individual contributor and team player.

Actively seek to be current with new technology within the hotel
industry and Company.

Maintains computer/PABX etc.
facilities and offices in a clean and orderly manner.

Completes assigned projects as specified within time frame.

Product

As per assigned.

People

Demonstrates ability
to operate independently (as well remotely).

Builds
and maintain positive and effective relations with other members of Cluster
iT team members, Regional iT, properties management team members in the cluster
and technology partners, resulting in an effective work environment.

Process

Effectively executes
process and procedures for systems management including patching, pre-emptive
maintenance, upgrades, backup, disaster recovery planning and testing as well
as user ID management and Audit controls.

General

Proactively seeks to achieve desired
results.

Executes, prioritizes, organizes, and accomplishes
assigned work.

Demonstrates and applies iT knowledge
by keeping up-to-date technically and applies new knowledge to job.

Product

Ensures stakeholder
technology needs are met.

As per assigned.

People

Build and maintain positive
and effective relations with all the stakeholders.

Provides
timely information to co-workers.

Process

Uses computers and computer systems
(including hardware and software) to conduct iT activities.

Monitors and manages the acquisition and maintenance of property based
systems.

Ensures that computer and network operations occur
according to procedures.

Ensures backup/recovery functions
are performed on scheduled basis.

Ensures administration
functions for hardware, operating and application systems are maintained
and completed on consistent basis.

Generates systems
communications for property users to provide user tips, alert users of system
problems and inform staff of progress or status.

Technical Skills

Solid knowledge
of :

- Server and Active Directory Architecture and Security
implementation.

- Windows Server Operating System and Active
Directory.

- Desktop Operating iT and Desktop Management
(GPO).

- Outlook email and approved mobile
devices.

- iT organization and resources
available.

- LAN Networks.

-
Understanding of all of the Company’s technical standards and MIPs.

Other Skills

Competent written
and spoken English skills.

Potential leadership
skills.

Past project management and organization skills.

Experience

One year
prior experience in operating or opening one of our Company Managed Hotels
alternatively prior experiences in operating or opening one of our competitor
Hotels.

Other

24X7
availability.

Able to operate at any part of the city
that the cluster serves.

Hotel or Hospitality Management education or Bachelor’s degree level
or equivalent.

Awareness of global hospitality technology
trends.

Back of the house and guest facing operational
and technical experience with hospitality management systems.